Customer Support Specialist with Technical Expertise

5 days ago


Kraków, Lesser Poland, Czech Republic Teleperformance Poland Full time
Company Overview
Nexi Group & TP, a leading European PayTech company, is seeking a skilled Customer Support Specialist to join our team. As a key member of our organization, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Salary and Benefits
We offer a competitive salary range of 4900 - 8000 PLN gross/month, as well as a comprehensive benefits package that includes private health insurance, sports card subsidy, and life insurance.

Job Description
The successful candidate will be responsible for handling customer inquiries via email, chat, and calls related to acquiring or technical products. They will utilize CRM, ERP, and other systems to assist customers effectively and provide technical support for card terminals and self-service portals. Additionally, they will manage administrative tasks such as updating customer details and resolving invoice-related questions.

Required Skills and Qualifications
To excel in this role, you will need to possess strong communication and teamwork abilities, as well as prior experience in customer service or contact centers. Proficiency in English (spoken and written) is essential, and knowledge of GDPR, AML, KYC, and e-commerce guidelines is a plus. Fin-tech knowledge is also desirable.

Benefits
In addition to the competitive salary and benefits package, we offer flexible working arrangements, allowing you to work from home three days a week. Our employee referral program provides additional bonuses, and our social events, charity actions, and opportunities to integrate with colleagues create a positive and inclusive work environment.

Why Join Us?
This is an exciting opportunity to grow your career with a European leader in the PayTech industry. You will have the chance to develop your skills through internal training programs and participate in recruitment efforts. If you are a motivated and results-driven individual who thrives in a dynamic work environment, we encourage you to apply.

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