Lodging Partner Associate

2 months ago

Prague, Hlavní město Praha, Czech Republic Expedia Partner Solutions Full time

About the Role:

We are seeking a highly skilled Lodging Partner Associate to join our team at Expedia Partner Solutions. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through various channels, including voice, chat, and email.

Key Responsibilities:

  • Resolve customer inquiries efficiently and effectively, ensuring minimal customer effort.
  • Utilize data analysis to address complex issues promptly and effectively.
  • Proactively engage with customers to ensure thorough issue resolution and enhance future interactions.
  • Communicate professionally and empathetically, adapting your style to meet the diverse needs of our customers.
  • Collaborate with internal teams to escalate and resolve issues impacting customer satisfaction.
  • Manage multiple tasks with precision and meet deadlines consistently.
  • Identify opportunities for process improvements to enhance customer satisfaction and operational efficiency.

Requirements:

  • 6-12 months of proven customer service experience, ideally in a fast-paced environment.
  • Fluent in both English and Danish with excellent verbal and written communication skills.
  • Associate's degree or equivalent professional experience preferred.
  • Proficient in customer care management software and Microsoft Office programs.
  • Strong problem-solving skills and ability to handle challenging situations with diplomacy and tact.

Why Join Us:

  • Opportunity to grow within a global organization at the forefront of travel technology.
  • Competitive compensation and comprehensive benefits package.
  • Impactful work that directly contributes to enhancing customer experiences worldwide.
  • Competitive benefits package (5 weeks of vacation, private health care, paid public transport, meal voucher, multi-sport card, Travel & Wellness reimbursement, Wellbeing Hub...).
  • Hybrid work.
  • International, multilingual environment.
  • Engagement activities to socialize and help the local community (team buildings, department meetings, charitable volunteering opportunities).

About Expedia Group:

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia,, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia GroupTM Media Solutions, Expedia Local Expert, CarRentals.comTM, and Expedia CruisesTM.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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