Publishing Support Specialist

1 month ago


Remote, Czech Republic Reedsy Full time

About Reedsy

We're here to give authors the tools and resources they need to create beautiful books. Our curated marketplace gathers the industry's best publishing professionals - the likes of Stephen King's designer, Neil Gaiman's editor or Walter Isaacson's publicist.

We've grown to a community of 1,000,000 authors and over 2,500 freelancers in just a few short years, while picking up a number of industry awards along the way

Our role is to support authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.

Job Responsibilities

  • Offer exceptional support to authors and publishing professionals;
  • Review projects submitted on our platform;
  • Create customer funnels (design emails and in-app messages) to reactivate users and introduce our features to them;
  • Maintain and update our FAQ based on user feedback and questions;
  • Suggest product features based on user feedback; and,
  • Contribute to maintaining a high NPS (currently at 86).

Requirements

  • Native-level English speaker;
  • Analytical mind and strong writing skills;
  • Customer support experience is welcomed, but not necessary;
  • Ability to work as part of a remote team, with excellent communication skills and initiative;
  • Ambition and a great sense of humour;
  • Fluent in French, Spanish or German.

Benefits

  • Work from home;
  • $12k – $24k salary range;
  • Support for relocation;
  • Remote work opportunity.


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