Publishing Support Specialist
1 month ago
About Reedsy
We're here to give authors the tools and resources they need to create beautiful books. Our curated marketplace gathers the industry's best publishing professionals - the likes of Stephen King's designer, Neil Gaiman's editor or Walter Isaacson's publicist.
We've grown to a community of 1,000,000 authors and over 2,500 freelancers in just a few short years, while picking up a number of industry awards along the way
Our role is to support authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.
Job Responsibilities
- Offer exceptional support to authors and publishing professionals;
- Review projects submitted on our platform;
- Create customer funnels (design emails and in-app messages) to reactivate users and introduce our features to them;
- Maintain and update our FAQ based on user feedback and questions;
- Suggest product features based on user feedback; and,
- Contribute to maintaining a high NPS (currently at 86).
Requirements
- Native-level English speaker;
- Analytical mind and strong writing skills;
- Customer support experience is welcomed, but not necessary;
- Ability to work as part of a remote team, with excellent communication skills and initiative;
- Ambition and a great sense of humour;
- Fluent in French, Spanish or German.
Benefits
- Work from home;
- $12k – $24k salary range;
- Support for relocation;
- Remote work opportunity.
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