Customer Support Specialist for Authors
2 days ago
About the Job
We're seeking a Customer Support Specialist to join our team at Reedsy, a marketplace connecting authors with top publishing professionals. In this role, you'll provide exceptional support to authors, optimizing their experience and ensuring they receive the best possible service.
Responsibilities:
- Offer Support: Assist authors in navigating our platform, answering questions, and resolving any issues that may arise.
- Project Review: Carefully review projects submitted by authors, ensuring they meet our quality standards.
- Customer Funnels: Design and implement email and in-app messages to reactivate users and introduce them to our features.
- FAQ Maintenance: Update our FAQ section based on user feedback and inquiries.
- Product Suggestion: Provide input on new product features based on user feedback.
- NPS Contribution: Collaborate in maintaining an high Net Promoter Score (currently 86).
Requirements:
- Remote Work: Ability to work from home.
- Relocation Support: We offer support for relocation to facilitate your move.
Benefits:
- Flexible Work Environment: Enjoy the comfort of working from home.
- Salary Range: $12,000 - $24,000 per year.
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