Service Delivery Excellence Manager

5 days ago


Wrocław, Województwo dolnośląskie, Czech Republic C.H. Robinson Full time

C.H. Robinson is seeking a highly skilled Service Delivery Excellence Manager to join our Managed Solutions Division.

About the Role

The successful candidate will be responsible for executing the Service Delivery strategy for assigned customers or customer portfolios, aligning with customer SLAs and expectations.

Key Responsibilities
  • Drive consistent execution that meets Service Delivery requirements and expectations
  • Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps
  • Collaborate with multiple areas of the business to drive standardization of leading practices
Requirements
  • Bachelor's degree from accredited college or university
  • Ability to travel up to 5% (domestically and internationally)
  • General knowledge of reporting systems such as Crystal Seagate, SQL, Microsoft Access
  • Degree in Accounting, Finance, Economics or Supply Chain focus

We offer a comprehensive benefits package, including competitive salary and performance-based bonuses, private medical insurance, additional life insurance, cafeteria plan - My Benefit, employee assistance program (EAP), employee stock purchase plan (ESPP) after one year of employment.



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