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Team Leader Address Book Management @

2 weeks ago


Wrocław, Województwo dolnośląskie, Czech Republic Devire Full time
Requirements
  • 3-5 years of experience in Accounting/Finance
  • Proven track record in team management and leadership
  • Exceptional communication and interpersonal skills
  • Strong people management abilities, with empathy and sensitivity toward team issues
  • Master's degree, preferably in Accounting or Finance
  • Fluent in English (both written and spoken)
  • Strong problem-solving skills
  • Proactive approach to process improvements
  • Optional:
    • Knowledge of a second language
    • Experience in Accounts Receivable (AR)
Your future company

For our client, an SSC in Wrocław, we are looking for a Address Book Team Leader. The person in this role will be responsible for managing the team, monitoring performance, and collaborating with internal and external customers to ensure smooth processes and support process improvement initiatives.

Responsibilities
  • Monitor and improve team and individual performance
  • Provide ongoing feedback and support to team members
  • Report KPIs to center management and internal stakeholders
  • Facilitate team meetings to ensure effective communication and information sharing
  • Propose and drive initiatives for standardization and continuous improvement
  • Assist the team with escalations and non-standard issues
  • Build and maintain positive relationships with internal and external customers
  • Achieve strong performance against challenging targets
  • Collaborate with Area Credit Managers to ensure a smooth Collections process and accommodate ad-hoc requests
  • Maintain professional customer interactions, ensuring desired outcomes
The offer
  • Private Medical Care (Lux Med) and life insurance
  • Language classes
  • Flexible working hours (start your day between 6:00 AM – 10:00 AM)
  • Annual bonus
  • Employee Assistance Program (legal, psychological, and financial support)
  • Access to an e-learning platform
  • Additional benefits such as cinema tickets, Sodexo pre-paid cards, Multisport, Christmas bonus, holiday subsidies, and more.
Requirements: