Associate Account Manager, Small Business
1 day ago
As an Associate Account Manager, Small Business, you will play a key role in promoting and developing a high level of engagement with Vrbo's Vacation Rental Hosts. Your primary responsibility will be to work collaboratively with Hosts to improve their productivity and results within Vrbo's marketplace.
Key Responsibilities:- Consistently exceed performance metrics set by leadership
- Establish performance goals with partners, develop action plans, and secure commitment for adoption/usage
- Optimize content, rate, and availability to maximize booking conversion
- Manage a large volume of clients through multiple consultations daily
- Understand key demand/supply indicators, economic data, trends, and competitive information within the designated strategic market
- Pitch additional relevant products to existing customers or prospects
- May include up to 20% travel for in-person consultations
- German native speaker or bilingual/proficient level of German, plus fluency in English
- Bachelor's or Master's Degree in a related field or equivalent professional work experience
- 2-4 years of sales, client services, or account management experience
- Knowledge of the vacation rental industry is a plus
- Proficient in Microsoft Office
- Knowledge of SalesForce or other CRM systems and Tableau or other BI platforms
- An affinity for action and self-initiative
- Strong client communication skills (both verbal and written)
- Superb organization and time management skills, self-discipline
- A results-focused and metrics-driven mindset
- Demonstrated ability to balance a variety of activities to drive a high-volume of partner interaction
- Ability to interpret performance, market, and competitor data analysis and implement impactful action plans based on the data
- A reputation for follow-up and persistence in challenging situations
- Authentic relationship skills that earn the confidence of others
Expedia Group is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, or age.
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