Customer Success Specialist for Digital Health Solutions

11 hours ago


Remote, Czech Republic DNA325 Full time

As a Customer Experience Manager at DNA325, you will play a vital role in shaping the success of our digital health solutions.

We are seeking a highly motivated and empathetic professional to join our Customer Success Team. Your primary responsibility will be to provide exceptional support to customers and patients, helping them navigate our cognitive health apps.

You will be the first point of contact for customer inquiries, responding promptly and professionally to emails, reviews, and reports in Zendesk. Your analytical skills will come in handy as you analyze customer feedback, identifying areas for process improvements and suggesting data-driven solutions.

In addition to your technical expertise, you will bring creativity and innovation to our growth projects and initiatives. You will participate in workshops and task forces, collaborating with cross-functional teams to drive business results.

Your ideal profile includes experience working independently, learning quickly, and embracing new challenges. You should be open to new topics and ideas, thinking outside the box to find innovative solutions.

We value flexibility and adaptability, so we offer flexible working hours and 100% remote or hybrid work arrangements. Our team is dynamic and diverse, with flat hierarchies and an open feedback culture. We prioritize employee well-being, offering sponsored gym memberships and sports courses.

Awarded by the Federal Ministry of Education and Research and the Ministry of Health, our mission is to bridge the gap between science and practice. We develop cutting-edge digital neurological apps that promote mental fitness and well-being. Join us in shaping the future of cognitive health

With over 25 million users, our client is a leading company in the industry. You will have the opportunity to work on exciting projects, collaborating with a talented team of professionals who share your passion for innovation and customer-centricity.



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