Customer Success Business Partner

22 hours ago


Remote Gdańsk, Czech Republic GetResponse S.A. Full time
Help Clients Thrive in a Dynamic Environment

We are seeking a Customer Success Business Partner to join our team. As a key player, you will play a crucial role in helping our valued clients achieve their business goals by addressing their inquiries and resolving issues through chat and email.

Your Key Responsibilities:

  • Respond to client inquiries and educate them on our products through chat and email
  • Troubleshoot problems for clients
  • Coordinate solutions with IT and management
  • Assist clients in building successful businesses
  • Handle onboarding calls with clients

What We Offer:

  • A dynamic work environment where you can grow and develop your skills
  • The opportunity to work with a talented team of professionals
  • A comprehensive benefits package, including private medical care, employee referral program, corporate life insurance, and more
  • Regular language classes and training opportunities
  • A chance to work on international projects and contribute to the company's success

Requirements:

  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Proficiency in English (required)
  • Prior experience in customer success or a related field (desired)

Additional Perks:

  • Home office setup with a one-time bonus for a maximum of 1000 PLN (or equivalent)
  • Employee pension program (PPE)
  • Wellbeing and mental health culture, including mental health helpline, sport card, yoga classes, etc.
  • Modern equipment, including MacBooks for most teams


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