Customer Success Business Partner
22 hours ago
We are seeking a Customer Success Business Partner to join our team. As a key player, you will play a crucial role in helping our valued clients achieve their business goals by addressing their inquiries and resolving issues through chat and email.
Your Key Responsibilities:
- Respond to client inquiries and educate them on our products through chat and email
- Troubleshoot problems for clients
- Coordinate solutions with IT and management
- Assist clients in building successful businesses
- Handle onboarding calls with clients
What We Offer:
- A dynamic work environment where you can grow and develop your skills
- The opportunity to work with a talented team of professionals
- A comprehensive benefits package, including private medical care, employee referral program, corporate life insurance, and more
- Regular language classes and training opportunities
- A chance to work on international projects and contribute to the company's success
Requirements:
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Proficiency in English (required)
- Prior experience in customer success or a related field (desired)
Additional Perks:
- Home office setup with a one-time bonus for a maximum of 1000 PLN (or equivalent)
- Employee pension program (PPE)
- Wellbeing and mental health culture, including mental health helpline, sport card, yoga classes, etc.
- Modern equipment, including MacBooks for most teams
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