L1 Support with German

1 day ago


Remote, Czech Republic Link Group Full time
  • Proficiency in German (spoken and written).
  • General knowledge of IT systems, including Windows, O365, browsers, and mobile devices.
  • Familiarity with ticketing systems such as ServiceNow or Service Desk+.
  • Strong communication skills and a customer-focused approach.
  • Ability to work independently and efficiently handle technical issues.

We are looking for skilled L1 IT Support Technicians to join our team and provide exceptional technical assistance. The role involves resolving IT-related issues, managing tickets in multiple systems, and delivering outstanding support to users. Successful candidates will have strong technical expertise, excellent communication skills in German, and a customer-oriented mindset.

Key Responsibilities

  • Provide first-level technical support for:
  • Windows operating systems.
  • Office 365 applications.
  • Web browsers (Edge and Chrome).
  • Citrix environments (general knowledge).
  • Mobile devices (Android and iOS).
  • Identity and Access Management, including password resets.
  • Handle inbound and outbound calls in a call center environment.
  • Manage tickets using Service Desk+ and ServiceNow
  • Collaborate with the IT Support Team Leader in Germany and Austria.

Job Details

  • Equipment Provided: Laptop and mobile phone.
  • Working Hours: Monday to Friday, 08:00–16:30.
  • Team Structure: 4 technicians, with one serving as backup for absences.
  • One week onboarding in Koblenz - onboarding costs are covered by the employer.

Join our team to deliver high-quality IT support and ensure seamless operations for our users. If you are passionate about technology and enjoy problem-solving, we’d love to hear from you

,[] Requirements: Windows, O365, Ticketing systems, Communication skills Tools: Agile, Scrum.
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