IT Support Technician with Advanced Technical Expertise in German

22 hours ago


Remote, Czech Republic Link Group Full time
Job Description

We are seeking skilled IT Support Technicians to join our team at Link Group and provide exceptional technical assistance.

The role involves resolving IT-related issues, managing tickets in multiple systems, and delivering outstanding support to users. Successful candidates will have strong technical expertise, excellent communication skills in German, and a customer-oriented mindset.

Key Responsibilities:
  • Provide first-level technical support for Windows operating systems, Office 365 applications, web browsers, Citrix environments, mobile devices, and Identity and Access Management.
  • Handle inbound and outbound calls in a call center environment.
  • Manage tickets using Service Desk+ and ServiceNow.
  • Collaborate with the IT Support Team Leader in Germany and Austria.
Benefits
  • Laptop and mobile phone provided.
  • Monday to Friday working hours (08:00–16:30).
  • A team structure of 4 technicians, with one serving as backup for absences.
  • One week onboarding in Koblenz - onboarding costs covered by the employer.
Requirements
  • Windows, O365, ticketing systems, and strong communication skills.
  • Tools: Agile, Scrum.


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