Ambitious Publishing Support Specialist
7 days ago
Reedsy is a curated marketplace for publishing professionals, aiming to give authors the tools and resources they need to create beautiful books.
We're looking for an ambitious individual to join our team as a Customer Happiness Intern, responsible for offering support to authors, optimizing conversion, and suggesting product features based on user feedback.
About the JobYour primary role will be to assist Reedsy users, review projects submitted on the platform, and build customer funnels to reactivate users and introduce Reedsy's features.
You will also maintain and update our FAQ based on user feedback and questions.
Responsibilities- Offering support to Reedsy users;
- Reviewing projects submitted on the platform;
- Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them;
- Maintaining and updating our FAQ based on user feedback and questions;
- Suggesting product features based on user feedback;
- Contributing to maintaining a high NPS (currently at 86).
- A native-level English speaker with strong writing skills;
- An analytical mind and ability to work as part of a remote team;
- Previous customer support experience is welcomed but not a necessity;
- Bonus points for previous experience working/interest in a creative industry, or fluency in French, Spanish, or German.
- Remote work opportunities;
- Support for relocation;
- A salary range of $12k - $24k.
-
Content Support Specialist
1 month ago
Remote, Czech Republic Reedsy Full timeSupporting Authors and Publishing ProfessionalsWe are seeking a highly skilled Content Support Specialist to join our team at Reedsy. As a key member of our support team, you will be responsible for providing exceptional support to authors, creative publishing professionals, and optimizing conversion.About the Role:Offer support to authors and publishing...
-
Digital Growth Specialist
1 month ago
Remote, Czech Republic Reedsy Full timeUnlock Career Opportunities in the Thriving Book Publishing IndustryWe are seeking a highly motivated and analytical Digital Growth Specialist to join our team at Reedsy. In this role, you will be responsible for assisting our Community Managers in growing Reedsy's supply of professionals (editors, designers, marketers, etc), building relationships, and...
-
Remote, Czech Republic Reedsy Full timeJob OverviewWe are seeking an experienced Technical SEO Specialist to join our team at Reedsy, a leading publishing platform. As a Technical SEO Strategist, you will play a crucial role in supporting the growth of our community and driving our content marketing efforts.
-
Visual Effects Specialist
3 weeks ago
Remote, Czech Republic Infinite Plus Full timeAbout Infinite PlusInfinite Plus is a young and ambitious PC/Console game development company with an experienced team of game developers & publishers.We're looking for a skilled Visual Effects Specialist to join our project on a full-time/freelance basis in Ukraine.The successful candidate will work closely with the entire team (design, development,...
-
Customer Support Specialist for Authors
3 weeks ago
Remote, Czech Republic Reedsy Full timeAbout the JobWe're seeking a Customer Support Specialist to join our team at Reedsy, a marketplace connecting authors with top publishing professionals. In this role, you'll provide exceptional support to authors, optimizing their experience and ensuring they receive the best possible service.Responsibilities:Offer Support: Assist authors in navigating our...
-
Technical SEO Strategist for Digital Publishing
1 month ago
Remote, Czech Republic Reedsy Full timeWe are seeking a highly skilled Technical SEO Specialist to join our team at Reedsy, a leading digital publishing platform.About the RoleThis is an exceptional opportunity to leverage your expertise in on-page and technical SEO to drive growth and success for our company.Key ResponsibilitiesSupport our content marketing efforts by providing technical site...
-
Experienced Ghostwriter for Reputable Publishers
1 month ago
Remote, Czech Republic Reedsy Full timeWe are seeking a skilled ghostwriter to collaborate with our network of top publishers in the industry.With 3+ years of experience in ghostwriting, you will work with traditional publishers on high-quality content. Your portfolio should include at least 5 published books that have received positive reviews and are available on major platforms like Amazon,...
-
Freelance Content Writer for Published Books
7 days ago
Remote, Czech Republic Reedsy Full timeAbout the JobWe are seeking experienced ghostwriters to join our community of top talent in the publishing industry.Reedsy's vetted group of freelancers have worked with bestselling authors like Stephen King, Suzanne Collins (The Hunger Games) and E.L. James (Fifty Shades of Grey).Key Responsibilities:Ghostwriting experience is a must with at least 5...
-
Creative Publishing Growth Specialist
7 days ago
Remote, Czech Republic Reedsy Full timeReedsy is seeking a highly skilled Community Growth Manager to join its team. This role involves developing and implementing scalable lead acquisition ideas, reaching out to top creative professionals, optimizing the balance between supply and demand, building customer funnels, organizing webinars, and liaising with the Data Analyst to report on supply...
-
Chief Support Experience Officer
3 weeks ago
Remote, Czech Republic Reedsy Full timeWe're seeking a seasoned customer support professional to join our team at Reedsy.About the RoleAs a key member of our support team, you will be responsible for offering top-notch assistance to authors and publishing professionals, ensuring their needs are met and exceeded.Your primary goal will be to provide exceptional support experiences, troubleshooting...
-
Customer Support Specialist with German
5 days ago
Remote, Czech Republic Antal Full timeWe are seeking a highly skilled Customer Support Specialist to join our team at Antal, where you will be working on fully remote basis. In this role, you will have the opportunity to develop your skills and experience in customer service, communication, and problem-solving.
-
SAP Application Support Specialist
1 month ago
Remote, Wrocław, Czech Republic Experis Polska Full timeJob Title: SAP Application Support SpecialistAt Experis Polska, we are seeking an experienced SAP Application Support Specialist to join our team in Wrocław or remotely. As a key member of our unit, you will be responsible for maintaining and developing the SAP BRIM application.Expected Salary:$60,000 - $80,000 per year (based on experience)About the...
-
Advanced Technical Support Specialist
1 month ago
Remote, Czech Republic Devire Full timeJob OverviewWe are looking for a skilled IT Support 2nd Line professional to join our team at Devire Outsourcing IT, where we offer long-term contract opportunities for self-employed IT specialists.Salary and BenefitsThe selected candidate can expect a competitive salary of 4200 - 4620 PLN per month (approximately 90-105 zł/h netto), along with benefits...
-
Professional Growth Specialist
3 weeks ago
Remote, Czech Republic Reedsy Full timeAbout the RoleAs a Professional Growth Specialist at Reedsy, you will be responsible for expanding our community of publishing professionals.Our ideal candidate is a technical marketer with experience in scaling acquisition across paid and non-paid channels. You should have a proven track record of analyzing performance data to inform your decisions.We're...
-
Remote, Czech Republic Inter-Recruitment Full timeAre you looking for a dynamic and challenging role in finance application support?We are seeking a highly skilled Technical Support Specialist to join our team, where you will have the opportunity to work on cutting-edge finance applications and technologies.Job Description:This is a unique chance to help build and shape the future of our operations in...
-
Technical Support Specialist @ Attio
4 weeks ago
Remote, London, Czech Republic Attio Full timeWhat are the role requirements? In this role, you will be expected to: Provide fast and friendly technical support to customers through emails, chat, and video calls, adhering to Service Level Agreements (SLAs) between European and US business hours. This is your core responsibility Accurately and efficiently answer customer questions regarding Attio...
-
IT Support Specialist
1 month ago
Remote, Czech Republic Devire Full timeAre you a skilled IT professional looking for a challenging role in incident management?We are seeking an experienced IT Support Specialist - Incident Management to join our team at Devire IT Outsourcing.Job Description:The successful candidate will oversee the lifecycle of IT incidents from identification through resolution, ensuring effective management...
-
Remote, Czech Republic Reedsy Full timeAbout the JobWe're seeking a highly motivated Content Marketing Specialist to join our team at Reedsy. As a full-time intern, you'll play a key role in executing our content marketing strategy, focusing on creating engaging blog content to drive leads.Key Responsibilities:Determine effective topics and keywords for blog content creationDevelop best-in-class...
-
SAP BRIM Application Support Specialist
1 month ago
Remote, Wrocław, Czech Republic Experis Polska Full timeSAP BRIM Application Support SpecialistEstimated salary: 60,000 - 80,000 PLN per year.About Experis PolskaWe are a global leader in IT recruitment and management consulting. Our company offers competitive job offers and exciting IT projects for experts with extensive experience as well as those who are just starting their career in the IT industry.We provide...
-
Content Strategist
1 month ago
Remote, Czech Republic Reedsy Full timeAbout the RoleWe're looking for a talented Content Strategist to join our team at Reedsy.As a Community Growth Manager, you will be responsible for scaling our supply of creative publishing professionals, building relationships, and optimizing conversion.The ideal candidate will have at least 3 years of experience in scaling acquisition for a startup, with...