Ambitious Publishing Support Specialist

7 days ago


Remote, Czech Republic Reedsy Full time
Role Overview

Reedsy is a curated marketplace for publishing professionals, aiming to give authors the tools and resources they need to create beautiful books.

We're looking for an ambitious individual to join our team as a Customer Happiness Intern, responsible for offering support to authors, optimizing conversion, and suggesting product features based on user feedback.

About the Job

Your primary role will be to assist Reedsy users, review projects submitted on the platform, and build customer funnels to reactivate users and introduce Reedsy's features.

You will also maintain and update our FAQ based on user feedback and questions.

Responsibilities
  • Offering support to Reedsy users;
  • Reviewing projects submitted on the platform;
  • Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them;
  • Maintaining and updating our FAQ based on user feedback and questions;
  • Suggesting product features based on user feedback;
  • Contributing to maintaining a high NPS (currently at 86).
Requirements
  • A native-level English speaker with strong writing skills;
  • An analytical mind and ability to work as part of a remote team;
  • Previous customer support experience is welcomed but not a necessity;
  • Bonus points for previous experience working/interest in a creative industry, or fluency in French, Spanish, or German.
What We Offer
  • Remote work opportunities;
  • Support for relocation;
  • A salary range of $12k - $24k.


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