Technical Support Specialist for Mailtrap.io and Coupler.io

7 days ago


Remote Kyiv Kraków Warszawa, Czech Republic Railsware Full time

**About the Job**

We are seeking a highly skilled Technical Support Specialist to join our team at Railsware, providing top-notch customer support for our products: Mailtrap.io and Coupler.io.

The ideal candidate will be responsible for resolving customer requests and issues via email, chat, and phone (if necessary), while maintaining a high level of communication and relationship-building skills. Our team is committed to delivering exceptional support experiences, and we're looking for someone who shares our passion for helping customers.

**Responsibilities:**

  • Provide timely responses to customer support requests via email and chat
  • Verify accounts for spam/phishing prevention
  • Independently solve client's requests and issues
  • Answer non-standard questions and investigate possible solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at the same time
  • If necessary, initiate collaboration with the Product Owner or Development Team in search of possible answers and/or workarounds that can be suggested to a customer

**Requirements:**

  • 2+ years of experience working in technical/product support
  • Advanced level of English: both written and spoken
  • Excellent understanding of technology products and IT industry
  • Good understanding of CRM systems and task management tools
  • Strong willingness to help clients solve their product-related issues

**Benefits:**

  • Flat structure with minimal hierarchy
  • International projects with diverse challenges
  • Home office setup with flexible working hours
  • Sport subscription and private healthcare
  • Training budget and free coffee
  • Canteen, bike parking, free snacks, and beverages
  • Free parking and modern office space

**Salary:** We offer a competitive salary range of $60,000 - $80,000 per annum, depending on your level of experience and qualifications.



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