Technical Support Specialist
6 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Link Group. As a Technical Support Agent, you will provide assistance to French-speaking customers regarding helpdesk queries, software installation, equipment configuration, and troubleshooting.
Your goal will be to identify issues, research solutions, and guide clients through corrective steps. This role requires excellent communication skills, strong customer service skills, and the ability to quickly learn new technologies.
Key Responsibilities- Diagnose and resolve hardware/software/network issues via phone or other communication channels.
- Route complex problems to the internal support team for further assistance.
- Coordinate with vendors and internal support staff to resolve technical issues in a timely manner.
- Manage user access across different systems and ensure security protocols are followed.
- Document and track issues in a Call Tracking System for efficient resolution and reporting.
To succeed in this role, you must possess:
- Strong communication skills to effectively interact with customers.
- Excellent problem-solving skills to diagnose and resolve complex technical issues.
- Quick learning ability to adapt to new technologies and processes.
- A strong understanding of Windows OS, MS Office, web browsers, antivirus, and firewall software.
- Familiarity with PC hardware troubleshooting and ITIL knowledge (desired).
- Bilingual skills in French and English, with a B2/C1 level of proficiency.
We offer a dynamic work environment with opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.
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