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Technical Support Professional with Multilingual Expertise
1 week ago
We are seeking a highly skilled Technical Support Professional to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service and technical expertise to clients across various industries.
About the RoleThis is a challenging and rewarding opportunity to work in a fast-paced environment where no two days are ever the same. You will be working closely with our internal teams to ensure seamless communication and collaboration. Your strong problem-solving skills and ability to multitask will be essential in this role.
Key Responsibilities- Provide expert technical support to clients via phone, email, and CRM tools
- Identify key stakeholders and generate interest in potential clients through proactive outreach
- Assist in building training materials and work instructions to enhance team knowledge and efficiency
- Foster and maintain strong relationships with clients to build trust and loyalty
- Engage with internal and external teams via email, phone, and CRM tools to ensure smooth communication
To succeed in this role, you will need:
- ERP system experience
- Proficiency in MS Excel
- Knowledge of Salesforce or other CRM tools
We offer a range of benefits to support your career growth and well-being, including:
- Performance-based bonuses
- Employee referral program bonuses
- Opportunities for professional development and internal mobility
- Daily use of German language in a professional setting
- Private medical care and reimbursement for multisport cards
- Attractive group insurance and access to well-being programs
- Stable, permanent employment with flexible working hours
We are an equal opportunities employer and welcome applications from diverse candidates.
