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Technical Support Specialist for E-Commerce Platform
1 week ago
We are Team Connect, a leading nearshore and offshore IT provider.
Since 2008, we have been successfully creating and developing software for our clients.
We are also a proud certified Salesforce Partner.
We specialize in Agile and DevOps-based software development, from analysis to implementation. We develop backend, frontend, and mobile applications.
We are currently looking for an E-Commerce L1 Platform Support Specialist to join our team.
Job DescriptionThe L1 - Support Engineer will provide high-quality technical support for our client's sell-out e-commerce platform to internal customers, developers, and prospects across the Subsidiaries and third-party service providers - through an incident tracking system.
The fundamental goal of this position is to help our internal customers achieve success using our e-commerce platform. The job involves handling and resolving complex technical and functional queries from customers across Europe.
Key Responsibilities:- Premium Issue Management: Deliver premium and proactive issue management including maintaining e-commerce/web platforms;
- Troubleshooting and Resolution: Developing workarounds, troubleshooting production support issues and resolving them in a timely manner;
- User Experience Analysis: Analysing user experience problems and helping build solutions that meet business goals.
This is a new team that is part of the e-commerce. The team will benefit from interaction with multiple organizations to ensure the successful and flawless operation of the e-commerce platform.
Members of the team will work closely with the L2 Developers, AEM, DevOps, SAP, third-party partners, and Enhancement teams to provide technical support for issues related to the platform.
RequirementsTo be successful in this role, you will need:
- Strong Technical Skills: Good debugging skills and knowledge of store Front-end and Back-end technologies;
- Customer Service Orientation: Excellent customer service skills and ability to efficiently interact with multiple organizations;
- Communication Skills: Strong documentation skills and ability to articulate software-related and technical concepts;
- Problem-Solving Skills: Ability to multitask in a fast-paced environment and resolve complex technical and functional queries;
- Education: Bachelor's Degree in Computer Science Engineering (or related technical discipline).
We offer:
- Long-term Cooperation: Opportunity to grow and develop your skills with us;
- Benefit Package: Multisport, private medical care, life insurance, and more;
- Training Budget: Continuous learning and development opportunities;
- Free English Lessons: Improve your language skills and become a valuable member of our team.
