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Lodging Partner Associate

2 months ago

Prague, Hlavní město Praha, Czech Republic Expedia Partner Solutions Full time
About the Role

We are seeking a highly skilled Lodging Partner Associate to join our team at Expedia Partner Solutions. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through various channels, including voice, chat, and email.

Key Responsibilities
  • Resolve customer inquiries efficiently and effectively, ensuring minimal customer effort.
  • Utilize data analysis to address complex issues promptly and effectively.
  • Proactively engage with customers to ensure thorough issue resolution and enhance future interactions.
  • Communicate professionally and empathetically, adapting your style to meet the diverse needs of our customers.
  • Collaborate with internal teams to escalate and resolve issues impacting customer satisfaction.
  • Manage multiple tasks with precision and meet deadlines consistently.
  • Identify opportunities for process improvements to enhance customer satisfaction and operational efficiency.
Requirements
  • 6-12 months of proven customer service experience, ideally in a fast-paced environment.
  • Fluent in both English and Danish with excellent verbal and written communication skills.
  • Associate's degree or equivalent professional experience preferred.
  • Proficient in customer care management software and Microsoft Office programs.
  • Strong problem-solving skills and ability to handle challenging situations with diplomacy and tact.
What We Offer
  • Opportunity to grow within a global organization at the forefront of travel technology.
  • Competitive compensation and comprehensive benefits package.
  • Impactful work that directly contributes to enhancing customer experiences worldwide.
  • Competitive benefits package (5 weeks of vacation, private health care, paid public transport, meal voucher, multi-sport card, Travel & Wellness reimbursement, Wellbeing Hub...).
  • Hybrid work.
  • International, multilingual environment.
  • Engagement activities to socialize and help the local community (team buildings, department meetings, charitable volunteering opportunities).

We are committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, or age.