Customer Service Representative
4 weeks ago
We are seeking a highly skilled and customer-focused Support Associate to join our Support team in Prague. As a Support Associate, you will be responsible for providing exceptional customer service to our customers, courier partners, and venues via live chat and phone.
Key Responsibilities:
- Supporting customers, courier partners, and venues via live chat and phone
- Ensuring delivery operations run smoothly
- Developing our support function together with the support team and other teams within Wolt
Requirements:
- Great communication skills with a personal touch
- Customer-obsessed and team-oriented mindset
- Fast learner with no problem with multitasking
- Fluent in Czech language and professional working proficiency in English
What We Offer:
- Development of communication, multitasking, and prioritization skills
- Participation in side projects, such as automation or training
- Personal approach and utmost support in personal growth
- Engaging team culture full of fun, respect, and mutual support
- Possibility of working from home
- Multisport card, Benefit Plus program, discount on Wolt orders, and limitless snacks and drinks in the office
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