Customer Experience Specialist

2 weeks ago


Prague, Hlavní město Praha, Czech Republic Wolt Full time

We are looking for a talented Support Associate to join our dynamic Support team in Prague. As a Support Associate, you will play a crucial role in ensuring the smooth operation of our delivery services. Your primary responsibilities will include supporting our customers, courier partners, and venues through live chat and phone, troubleshooting issues, and developing our support function together with the support team and other teams within Wolt. Key qualifications include great communication skills, a customer-obsessed and team-oriented mindset, the ability to work in shifts, including mornings, evenings, and weekends, and fluent Czech language skills with professional working proficiency in English. If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we encourage you to apply. You will have opportunities to develop your communication, multitasking, and prioritization skills, participate in side projects, and enjoy a collaborative team culture, multisport card, and other benefits.



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