Lodging Partner Associate
5 days ago
As a Lodging Partner Associate, you will play a vital role in delivering exceptional customer service for Expedia Group's B2B travel-related services.
Utilizing your fluency in Danish and English, you will resolve customer inquiries efficiently, ensuring minimal customer effort.
Key Responsibilities- Customer Inquiries: Resolve customer inquiries through various channels (e.g., voice, chat, email), ensuring timely and effective responses.
- Data Analysis: Utilize data analysis to address complex issues promptly and effectively.
- Customer Engagement: Proactively engage with customers to ensure thorough issue resolution and enhance future interactions.
- Communication: Communicate professionally and empathetically, adapting your style to meet the diverse needs of our customers.
- Collaboration: Collaborate with internal teams to escalate and resolve issues impacting customer satisfaction.
- Task Management: Manage multiple tasks with precision and meet deadlines consistently.
- Process Improvement: Identify opportunities for process improvements to enhance customer satisfaction and operational efficiency.
- Customer Service Experience: 6-12 months of proven customer service experience, ideally in a fast-paced environment.
- Language Skills: Fluent in both English and Danish with excellent verbal and written communication skills.
- Education: Associate's degree or equivalent professional experience preferred.
- Technical Skills: Proficient in customer care management software and Microsoft Office programs.
- Problem-Solving: Strong problem-solving skills and ability to handle challenging situations with diplomacy and tact.
- Global Opportunities: Opportunity to grow within a global organization at the forefront of travel technology.
- Competitive Compensation: Competitive compensation and comprehensive benefits package.
- Impactful Work: Impactful work that directly contributes to enhancing customer experiences worldwide.
- Benefits: Competitive benefits package (5 weeks of vacation, private health care, paid public transport, meal voucher, multi-sport card, Travel & Wellness reimbursement, Wellbeing Hub...).
- Hybrid Work: Hybrid work arrangement.
- Diverse Environment: International, multilingual environment.
- Community Engagement: Engagement activities to socialize and help the local community (team buildings, department meetings, charitable volunteering opportunities).
At Expedia Group, we are committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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Customer Service Associate
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