Salesforce Technical Support Specialist
1 month ago
- Experience: Minimum of 5 years of experience in Tier 3 technical support or a related role, specifically supporting Salesforce, API integrations, and related technologies.
- Salesforce Expertise: Proven experience as a Salesforce Administrator and with Salesforce Apex Development.
- CMS Expertise: Proven experience with CMS development.
- API Integration: Strong experience with API integrations and troubleshooting.
- Programming: Proficiency in C# and React for troubleshooting and understanding application logic.
- Database Management: Advanced skills in MSSQL, including running complex queries, troubleshooting database issues, and working with large datasets.
- Salesforce Reporting: Strong experience designing and troubleshooting Salesforce reports.
- Digital Experience: Knowledge of managing and troubleshooting digital experience platforms.
- Problem-Solving: Strong analytical and troubleshooting skills with a track record of resolving complex technical issues.
- Communication: Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical stakeholders.
- Collaboration: Strong teamwork and interpersonal skills, with the ability to work cross-functionally with development, product management, and customer-facing teams.
Preferred Qualifications:
- Salesforce Admin or Developer certification(s).
- Familiarity with ITIL practices and ticketing systems such as Jira or ServiceNow.
- Experience in a SaaS environment or supporting large enterprise systems.
- Knowledge of digital customer experience best practices.
- Knowledge of Sitecore and/or Kentico is a plus.
We are seeking an experienced Tier 3 Support Specialist with at least 5 years of hands-on experience in providing advanced support, troubleshooting, and problem resolution.
The ideal candidate will have expertise across a diverse technology stack, including Salesforce Administration, Salesforce Apex Development, API integration, C#, MSSQL, React, and Digital Experience platforms. This role requires a highly skilled problem solver who can manage complex support cases and serve as a technical liaison between support and development teams.
What we offer:
- Dynamic environment with a low level of bureaucracy
- Challenging tasks
- Education path: boost your skills and knowledge with our regular internal events (trainings, workshops etc), language courses and company-paid certifications
- Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
- Friendly team buildings, cool corporate events
- Paid vacation, holidays and sick leaves
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