API Technical Support Specialist

1 month ago


Remote, Czech Republic Sunvery Full time

We are seeking an experienced API Technical Support Representative to join our team at Redocly. This is a fantastic opportunity for someone who is passionate about delivering high-quality products to customers and has experience in Tech Support.

As a Technical Support Representative, you will be responsible for providing pre-sale and after-sale support to our customers. This includes answering questions about our product, its features, and cost, as well as troubleshooting and helping test our product. Additionally, you will assist potential clients with proof of concept and interact with our R&D team on bug fixes and feature requests.

The ideal candidate will have a proven track record of problem solving, excellent communication skills, and a growth mindset. They will also be familiar with ReactJS and the OpenAPI 3 specification, which are significant advantages in this role.

This is a great opportunity to work with a fun, supportive, and high-performing environment that celebrates the little victories and makes progress on our mission to accelerate API ubiquity. We are committed to making the best products possible for our customers, and we're looking for someone who shares this vision.

We estimate the salary for this position to be around $65,000-$85,000 per year, based on industry standards and comparable positions in the area.

In this role, you will have the opportunity to grow professionally and personally, working with a talented team of individuals who are passionate about their work. You will be challenged to learn new skills and take on new responsibilities, and you will have the chance to make a meaningful impact on our customers' experiences.

We believe that our company culture is a key differentiator, and we're proud of the supportive and inclusive environment that we've created. If you're looking for a challenging and rewarding role that aligns with your values and goals, we encourage you to apply.



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