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Customer Support Associate

1 month ago

Prague, Hlavní město Praha, Czech Republic SmartResearch s.r.o. Full time

We are seeking a skilled Customer Support Specialist to join our team at SmartResearch s.r.o. The ideal candidate will provide exceptional technical support to our clients, processing requests via online chat and email in a timely and accurate manner.

The Customer Support Specialist will be responsible for checking data and providing information to clients, as well as completing reports. We are looking for a candidate with strong communication skills, experience communicating with clients, and the ability to work night shifts.

The position offers a paid initial training, excellent salary and bonuses, opportunities for career growth, and a modern office in myhive Pankrác House. If you are a team player with excellent analytical and problem-solving skills, we encourage you to apply for this exciting opportunity.

Key responsibilities include:

  • Providing technical support to clients via online chat and email.
  • Checking data and providing information to clients.
  • Completing reports.

Key skills and qualifications:

  • Strong communication and problem-solving skills.
  • Experience communicating with clients and providing technical support.
  • Ability to work night shifts.
  • Fluency in English (Russian is an additional advantage).

We offer:

  • Paid initial training.
  • Excellent salary and bonuses.
  • Opportunities for career growth.
  • Scheduled working hours.
  • A modern office in myhive Pankrác House.
  • Sports remuneration.
  • Corporate events.
  • Fresh fruit, drinks, and various treats.