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Associate Solution Support Engineer

2 months ago

Prague, Czech Republic SAP Full time
Technical Support Specialist Technical Support Specialist

SAP is a leading provider of enterprise software solutions, and we're looking for a skilled Technical Support Specialist to join our team.

About the Role

We're seeking a highly motivated and customer-focused individual to provide technical assistance to our customers via various channels, including real-time chat, phone, and webforms. As a Technical Support Specialist, you will be responsible for resolving customer issues related to SAP products, providing timely and effective communication, and collaborating with cross-functional teams to ensure seamless support experiences.

Key Responsibilities
  • Provide direct technical assistance to customers via various channels
  • Manage concurrent cases in a ticketing system
  • Communicate effectively with customers regarding issue status and resolution
  • Troubleshoot customer issues to resolution
  • Develop and maintain internal and external content for SAP's user community and knowledge base
  • Collaborate with cross-functional teams to identify and resolve system defects
  • Provide on-call support during evenings and weekends as required
  • Develop and maintain expertise in SAP product functionality and continue to develop core product skills
  • Utilize knowledge of SQL and Java to troubleshoot and resolve issues
Requirements
  • Bachelor's degree with 2-5 years of experience in support, software development, IT, or quality assurance
  • Experience in a technical support or customer service role
  • Experience working with procurement/ERP solutions, preferably SAP products
  • Hands-on experience with SQL and Java
  • Troubleshooting and debugging common web-browser issues
  • Exceptional written and oral communication skills
  • Ability to handle difficult customer interactions
  • Proven ability to manage multiple tasks or projects with changing priorities
  • Ability to work cross-culturally
Preferred Skills
  • Additional European language (German preferred)
  • Knowledge of business processes and transactions, such as purchase orders, invoices, catalogs, and vendor management
About SAP

SAP is a global leader in enterprise software solutions, with a mission to help organizations run better and improve people's lives. We're committed to creating a workplace that values diversity, inclusion, and flexibility, and we offer a range of benefits and opportunities for growth and development.

Join Our Team