Client Experience Representative at LYNX Broker @ LYNX B.V.

4 weeks ago


Prague, Czech Republic LYNX B.V. Full time

The ideal candidate for this position is:

  • a well-mannered, client-oriented problem solver,
  • financial markets enthusiast with genuine interest in trading
  • native Polish language and communicative English is required

"LYNX helps you invest in yourself"

"Working at LYNX means joining the LYNX family"

"The development opportunities make LYNX the best place to work"

This is what employees themselves say about LYNX and we believe it says it all😊 

We are very proud to create an environment where everybody thrives. 

LYNX was founded in 2006 in the Netherlands by two investors. From the very beginning, our was to goal to provide top-notch services and necessary tools for self-investing. Currently LYNX is an international FinTech company with offices in Amsterdam, Berlin, Ghent and Prague with more than 300 employees contributing to the success of over 65,000 clients. Other countries where LYNX operates include France, Finland and Slovakia. 

LYNX entered Poland in 2017. It is registered in KNF and its operations are additionally supervised by the Dutch Financial Markets Authority (AFM) and, since Polish clients are served from an office in the Czech Republic, also by the Czech National Bank (CNB). LYNX works with one of the world's largest brokerage firms: Interactive Brokers, acting as an intermediary for European clients.

,[Answer phone calls, respond to chat messages and emails as primary point of contact for our clients , Assist clients with issues regarding operations on their investment account , Educate clients via different channels such as webinars, writing/translating articles for our website, or ensuring individual training., Contact broker’s service & trading desk to solve trading or administrative issues, Work on numerous internal projects that may include building a knowledge database for our clients or enhancing internal procedures, Cooperate and exchange knowledge with colleagues from Customer Due Diligence, Transaction Monitoring, Compliance and Marketing departments] Requirements: Additionally: Competitive salary, Additional 13th salary, opportunities for your professional development, educational budget of €2,000 per year, Lunch card, International projects, Free coffee, Modern office, Free snacks, Free beverages, No dress code, Fruit basket, Supportive work environment, Summer party trip to European destination, Various team building activities, Informal and friendly working environment, Free parking, In-house trainings.

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