Customer Success Specialist

1 week ago


Remote, Czech Republic Wedding.pl Full time

Jakich kompetencji potrzebujemy?

  • Minimum 2-letniego doświadczenia na podobnym stanowisku
  • Doświadczenia w obsłudze klienta i sprzedaży w sektorze B2B (zdolności handlowe, wiedza z zakresu sprzedaży i marketingu, znajomość technik sprzedażowych oraz umiejętność mówienia językiem korzyści)
  • Doświadczenia w prezentacji produktu
  • Umiejętność prowadzenia rozmów telefonicznych oraz prowadzenia korespondencji mailowej
  • Umiejętności doradczych i negocjacyjnych
  • Umiejętności wyciągania wniosków
  • Komunikatywności i pewności siebie
  • Silnego zorientowania na realizację celu
  • Proaktywności, kreatywności i wychodzenia z własnymi inicjatywami
  • Bardzo dobrej organizacja pracy własnej
  • Zrozumienie sposobu działania platform typu market place oraz modelu abonamentowego będą mile widziana
  • Znajomość branży ślubnej, horeca lub reklamowej będzie dla nas dodatkowym atutem

Poszukujemy obecnie osoby na stanowisko: Customer Success Specialist - z conajmniej 2-letnim doświadczeniem na podobnym stanowisku. 

Mamy dla Ciebie:

  • współpracę w oparciu o umowę B2B
  • płatny urlop wypoczynkowy
  • wynagrodzenie: podstawa plus system prowizyjny bez górnego limitu
  • narzędzia potrzebne do pracy – laptop, telefon, aplikacje do obsługi klientów i zarządzania bazą
  • zaplanowany onboarding – będziesz uczestniczyć w szkoleniach z naszych produktów, żeby jak najlepiej nas poznać
  • możliwość rozwoju Twoich kompetencji i poszerzania wiedzy o biznesie – będziesz współpracować z wieloma produktami i różnymi rodzajami przedsiębiorstw
  • bardzo dużą niezależność – sam/a będziesz organizować sobie pracę oraz decydować o swoim harmonogramie dnia i rozplanowaniu działań
  • poziomą strukturę – pracujemy w środowisku startupowym
  • życzliwą atmosferę – zawsze możesz liczyć na wsparcie i docenienie zespołu
  • pracę zdalną 100%
  • pracę w piątki do 15:00
,[Codzienny kontakt telefoniczny oraz mailowy z aktualnymi i nowymi klientami, Proaktywna opieka i utrzymywanie użytkowników w ramach własnego portfela klientów, Budowanie trwałych relacji z klientami w celu dogłębnego zrozumienia ich potrzeb i wsparcia w ramach obsługi posprzedażowej, Identyfikowanie i wdrażanie najlepszych praktyk w celu doskonalenia procesu obsługi klienta, Sprawne identyfikowanie możliwości upsell i cross-sell dla obecnych klientów, Przedłużanie umów abonamentowych z klientami, Edukowanie i rozpowszechnianie wiedzy o możliwościach naszego portalu wśród nowych i obecnych użytkowników, Analiza postępów pracy i raportowanie wyników , Budowa pozytywnego wizerunku naszej firmy w oczach klientów] Requirements: 2 lata doświadczenia w obsłudze klienta, SaaS, Asana Additionally: Startup atmosphere.

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