Technical Support Representative

3 weeks ago

Remote, Czech Republic ZaWin Full time
  • Proven experience as a technical Customer Service Representative or IT Helpdesk
  • Solid knowledge of computer systems and networks
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication, and interpersonal skills and fluent in Italian AND/OR French
  • Ability to work independently and manage time effectively
  • Customer-oriented mindset with a focus on delivering high-quality service.
  • Keen interest in staying updated with the latest technology trends.

How you’ll make an impact at ZaWin

At ZaWin your work transforms the way thousands of dentists lead their practices. You will help them focus on what they most like and signed up for – actual dental work – by building a cloud-driven practice that enables them to easily lead their company at a mouse click.
Don’t you think you can do it? If you love what you do, we’ll prove it to you.

About Us

At Zawin, we’re not just transforming dental operations; we’re shaping the future of an entire industry. As we accelerate digital transformation, our cutting-edge software streamlines processes enhances patient experiences, and boosts profitability through automation and advanced workflow tools. Having been the Swiss market leader for 40 years doesn’t keep us from challenging ourselves – and we thank our competition for having to do so. Our ongoing transformation is not just about reshaping the dental industry; it’s about crafting a workplace where positive values thrive, and employees play a pivotal role in bringing dentistry into the digital age.

Join our journey as we lead the development of cloud-based Managed Services, embarking on ambitious projects that redefine the landscape.

The ZaWin Mentality
We aspire to a positive and vibrant attitude towards life and work. Through conscious joy, playful fun, and passionate dedication, we not only create an inspiring atmosphere for ourselves but we also offer our customers and external partners an inviting and fulfilling collaboration.
Our corporate culture is characterized by a deeply rooted intrinsic motivation and an insatiable hunger for success and personal growth. We view these values as a source of constant inspiration that not only fuels our inner passion but also creates an infectious dynamism for innovation and
excellent services.

Curiosity and the willingness to discover new things are the heartbeat of our unconventional approach. Our open attitude towards innovations creates an inspiring atmosphere where we embrace the unconventional as a source of creative solutions.
Trust, reliability, and empathy form the core of our relationships. These values are not just guiding principles but an inspiring commitment to honesty, openness, and consistent support that propels our team and strengthens us as an organization.

,[You will diagnose and resolve technical issues (e.g.: software, network or system), You will provide a resolution to support requests., You will implement system upgrades., Work with our different teams and monitor the IT environment of the dentist's practices., You will offer technical advice and recommendations tailored to dentist practice requirements., You will provide training to users , You’ll be a feedback channel for our customers and your ideas and input help us improve our products and processes.] Requirements: BSc, MS Office Suite

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