Service Delivery Excellence Leader

2 days ago


Remote Kyiv, Czech Republic Competera Full time

About Us

Competera is a forward-thinking organization committed to developing innovative software solutions. Our team is driven by the vision of leveraging AI technologies to simplify decision-making processes.

Your Role:

We are seeking a highly skilled Service Delivery Excellence Leader to oversee the delivery of our services to live customers, ensuring exceptional quality and efficiency. This key position will serve as the primary point of contact for customers, providing timely support and addressing any concerns that may arise.

Key Responsibilities:

  • Technical Support Team Leadership: Lead a technical support team in resolving customer issues promptly and effectively.
  • Change Request Management: Oversee and implement changes requested by live customers, guaranteeing minimal disruption to their service.
  • Incident Investigation: Investigate incidents not related to Research and Development (R&D) and facilitate resolution in collaboration with other teams.
  • Process Improvement: Identify areas for improvement in our processes and products, striving to make tasks repeatable and scalable.
  • SLA Tracking: Monitor and maintain Service Level Agreements (SLAs) with our customers, ensuring we consistently meet or exceed expectations.

Requirements:

This role demands a unique blend of skills and experience, including:

  • Project Management: Proven ability to manage projects from start to finish, ensuring timely completion and exceeding customer expectations.
  • Stakeholder Management: Excellent communication and interpersonal skills, allowing you to effectively engage with various stakeholders.
  • Jira/SD: Proficiency in Jira and other project management tools, with a strong understanding of Software Development methodologies.
  • Communication Skills: Exceptional written and verbal communication skills, enabling clear articulation of ideas and requirements.

Benefits:

As a valued member of our team, you can expect:

  • Flexible Working Hours: Enjoy flexible working hours, allowing you to strike a perfect balance between work and personal life.
  • Remote Work Options: Take advantage of our remote-first ideology, working from the comfort of your home office or preferred coworking space.
  • Regular Performance Reviews: Receive regular feedback and performance reviews, ensuring your growth and success within the company.
  • In-Depth Onboarding: Participate in an comprehensive onboarding program, designed to ensure your smooth transition into the team.
  • Training Budget: Enjoy access to a training budget, empowering you to enhance your skills and knowledge.
  • Health Insurance: Benefit from partial medical insurance coverage, prioritizing your well-being and health.

Join Our Team

We are looking for individuals who share our passion for innovation and excellence. If you are motivated, proactive, and eager to take on new challenges, we encourage you to apply for this exciting opportunity.



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