Insurance Customer Experience Champion

2 days ago


Budapest, Budapest, Czech Republic IDBC Creative Solutions Kft. Full time

At IDBC Creative Solutions Kft., we're on a mission to redefine the insurance industry with simplicity, transparency, and accessibility. Our customer-centric approach aims to make insurance straightforward and stress-free for our clients.

About the Role

We're seeking an Insurance Customer Experience Champion to join our dedicated team. As a key player in delivering outstanding experiences and driving meaningful impact daily, you'll be responsible for handling live chat with customers whose policies are expiring.

Key Responsibilities:

  • Discussing renewal options or exploring other providers with customers
  • Encouraging and guiding customers to renew their policy
  • Highlighting our company's benefits, such as a tech-driven app and no long call wait times
  • Understanding why customers might switch to other insurers
  • Suggesting better policy options or add-ons to suit their needs
  • Sharing customer trends and insights with internal teams

Requirements

To succeed in this role, you'll need:

  • Customer Service skills
  • Adaptability
  • Problem-solving skills
  • Strong Communication skills

Benefits

  • Work 2+ days per week in our Budapest office, with the rest remote
  • Personal budgets for books, courses, and two extra training days yearly
  • Competitive bonus scheme
  • Extra funds for meals, leisure, and accommodation
  • A 4-week fully paid leave after 4 years
  • 4 weeks per year to work from wherever you like
  • Premium Medicover Blue healthcare package
  • Choose between an All You Can Move membership or a monthly BKK pass

About Us

IDBC Creative Solutions Kft. is an innovative insurance company that prioritizes simplicity, transparency, and accessibility. We foster a positive culture, support teamwork, and empower our employees to thrive in a dynamic environment.


  • Insurance Expert

    2 days ago


    Budapest, Budapest, Czech Republic IDBC Creative Solutions Kft. Full time

    About IDBC Creative Solutions Kft.At IDBC Creative Solutions Kft., we're redefining the insurance industry by prioritizing simplicity, transparency, and accessibility. Our customer-centric mission is to make insurance straightforward and stress-free for our clients. The dedicated Customer Operations team plays a vital role in delivering exceptional...


  • Budapest, Budapest, Czech Republic IDBC Creative Solutions Kft. Full time

    About Us">We are a pioneering insurance company dedicated to revolutionizing the industry by prioritizing simplicity, transparency, and accessibility.Our mission is to make insurance straightforward and stress-free for our customers.Job Description">You will engage with customers via live chat and email, resolving their queries while maintaining high...


  • Budapest, Budapest, Czech Republic Marshmallow Full time

    Company OverviewMarshmallow is a forward-thinking insurance company that prioritizes fairness and innovation. We're dedicated to providing exceptional customer experiences, driven by our passion for serving individuals who are often overlooked by traditional financial services companies.Our mission is to empower people who step outside the norm, using...


  • Budapest, Budapest, Czech Republic Marshmallow Full time

    We are seeking a highly motivated and customer-focused individual to join our team as an Account Retention Specialist.About the RoleThis is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and building long-term relationships with customers.As an Account Retention Specialist, you will be responsible for...


  • Budapest, Budapest, Czech Republic Marshmallow Full time

    About MarshmallowWe're a tech-driven company that's changing the insurance industry by offering fairer car insurance prices to those who need it most.Our mission is to support individuals and communities who are often overlooked by traditional financial services companies.Job DescriptionWe're seeking a skilled Customer Success Advocate to join our Customer...


  • Budapest, Budapest, Czech Republic Marshmallow Full time

    We're looking for a Customer Retention Specialist to join our team at Marshmallow. In this role, you'll be the first point of contact for customers when they need help with their policy renewal or cancellation. You'll use your exceptional customer service skills to build rapport and provide tailored solutions to meet their needs.About the RoleYou'll work...


  • Budapest, Budapest, Czech Republic Marshmallow Full time

    About MarshmallowWe're a startup that's redefining the insurance industry by providing a fairer deal on car insurance to those who are often overlooked. We use technology to serve people in need, solving important problems for millions of marginalized customers.Our mission is to deliver the most delightful and efficient claims experience to our customers. We...


  • Budapest, Budapest, Czech Republic Marshmallow Full time

    At Marshmallow, we pride ourselves on being a company that challenges the status quo. Our mission is to back those who step outside the norm and provide fairer deals for customers often overlooked by financial services companies.We believe in using technology to solve important problems for people who need it most. We've already made a significant impact,...


  • Budapest, Budapest, Czech Republic SEON Technologies Full time

    About SEON Technologies">">SEON is the leading fraud prevention system of record, catching fraud before it happens at any point across the customer journey.">We combine our customers' data with proprietary real-time signals to deliver actionable insights tailored to their business outcomes.">We've prevented over $200 billion in fraudulent activities through...


  • Budapest, Budapest, Czech Republic MP Solutions Kft. Full time

    Company OverviewOur partner company is a renowned provider of software development, IT consulting, and business process outsourcing services. With a strong presence in various industries, they offer custom software solutions, digital transformation services, and cloud-based systems to help organizations optimize their technological infrastructure and improve...

  • Business Analyst

    21 hours ago


    Budapest, Budapest, Czech Republic NIX Tech Kft. Full time

    Job DescriptionNIX Tech Kft. is a leading provider of software engineering and IT outsourcing services. We are seeking a highly skilled Business Data Analyst/BI Engineer to join our team in Budapest.Key Responsibilities:IDentify and define business needs and goalsDesign data models for analytical queriesInteract with customer, product, and engineering...


  • Budapest, Budapest, Czech Republic NIX Tech Kft. Full time

    NIX Tech Kft., a global supplier of software engineering and IT outsourcing services, is seeking an experienced Salesforce Administrator to join its team in Budapest. As a valued member of our organization, you will be responsible for ensuring the seamless operation of our Salesforce platform.Key Responsibilities:Process setup and automation: Collaborate...


  • Budapest, Budapest, Czech Republic Manpower Magyarország Full time

    About UsOur partner, a trusted strategic partner of a major global Quick Service Restaurant (QSR) retailer, has over 20 years of experience delivering Point-of-Sale (POS) services and software applications that enhance the crew and customer experience. This has led to improved operations for the fastest-growing food restaurant chain in over 120 countries,...


  • Budapest, Budapest, Czech Republic Manuvia Expert Recruitment Full time

    About Manuvia Expert Recruitment">We are partnering with a software development company that specializes in telecommunications, automotive, medical technology, and sustainability. They offer flexible hybrid work arrangements, allowing you to balance home office and office days according to your personal needs.">Job Description">Configure and optimize 5G...


  • Budapest, Budapest, Czech Republic Marshmallow Full time

    At Marshmallow, we're on a mission to revolutionize the insurance industry by making it more inclusive and affordable. We believe that technology has the power to change lives, and we're looking for talented Frontend Engineers who share our vision.About UsWe started Marshmallow with a simple yet ambitious goal: to challenge the status quo in the insurance...


  • Budapest, Budapest, Czech Republic IDBC Creative Solutions Kft. Full time

    At IDBC Creative Solutions Kft., we're seeking a highly skilled Logistics Specialist to join our dynamic team.Company OverviewWe're a leading provider of creative solutions, and our logistics department plays a crucial role in ensuring the smooth delivery of our services across Europe. As a Logistics Specialist, you'll be responsible for managing logistics...


  • Budapest, Budapest, Czech Republic NIX Tech Kft. Full time

    Job Description:We are seeking a highly skilled Salesforce Administrator to join our team at NIX Tech Kft. in Budapest.Company Overview:NIX Tech Kft. is a global supplier of software engineering and IT outsourcing services. Our team of professionals works with multinational clients across various industries, providing tailor-made IT solutions and solving...


  • Budapest, Budapest, Czech Republic Marshmallow Full time

    Company OverviewMarshmallow is a pioneering insurance provider dedicated to revolutionizing the industry by offering fair prices to individuals who are often overlooked. By leveraging technology, we aim to solve important problems for people who need it most.Job DescriptionWe are seeking an experienced Senior Software Architect to join our Engineering team....


  • Budapest, Budapest, Czech Republic Pannonjob Kft. Full time

    We are looking for a highly skilled professional to join our team as Cloud Solutions Expert at Pannonjob Kft.Job DescriptionAs a key member of our team, you will be responsible for managing the end-to-end activities of our key account clients. This includes providing critical services such as onboarding, migration projects, training, updates, and upgrades....


  • Budapest, Budapest, Czech Republic Manpower Magyarország Full time

    Company OverviewOur partner is a leading manufacturer of sanitary and mechanical fittings in Central and Eastern Europe, with over 25 years of experience in the industry.We are committed to providing high-quality products that meet our customers' needs for a safe and well-functioning home.