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Insurance Customer Experience Champion
2 days ago
At IDBC Creative Solutions Kft., we're on a mission to redefine the insurance industry with simplicity, transparency, and accessibility. Our customer-centric approach aims to make insurance straightforward and stress-free for our clients.
About the Role
We're seeking an Insurance Customer Experience Champion to join our dedicated team. As a key player in delivering outstanding experiences and driving meaningful impact daily, you'll be responsible for handling live chat with customers whose policies are expiring.
Key Responsibilities:
- Discussing renewal options or exploring other providers with customers
- Encouraging and guiding customers to renew their policy
- Highlighting our company's benefits, such as a tech-driven app and no long call wait times
- Understanding why customers might switch to other insurers
- Suggesting better policy options or add-ons to suit their needs
- Sharing customer trends and insights with internal teams
Requirements
To succeed in this role, you'll need:
- Customer Service skills
- Adaptability
- Problem-solving skills
- Strong Communication skills
Benefits
- Work 2+ days per week in our Budapest office, with the rest remote
- Personal budgets for books, courses, and two extra training days yearly
- Competitive bonus scheme
- Extra funds for meals, leisure, and accommodation
- A 4-week fully paid leave after 4 years
- 4 weeks per year to work from wherever you like
- Premium Medicover Blue healthcare package
- Choose between an All You Can Move membership or a monthly BKK pass
About Us
IDBC Creative Solutions Kft. is an innovative insurance company that prioritizes simplicity, transparency, and accessibility. We foster a positive culture, support teamwork, and empower our employees to thrive in a dynamic environment.
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