Customer Service Specialist for Claims Excellence

6 days ago


Budapest, Budapest, Czech Republic Marshmallow Full time

About Marshmallow

We're a startup that's redefining the insurance industry by providing a fairer deal on car insurance to those who are often overlooked. We use technology to serve people in need, solving important problems for millions of marginalized customers.

Our mission is to deliver the most delightful and efficient claims experience to our customers. We believe that everyone deserves exceptional service when making a motor claim.

The Claims Team

We're committed to re-imagining the claims experience, and we need your help to make it happen. As a key member of our team, you'll play a vital role in delivering best-in-class service to our customers.

Perks of the Job

  • Flexi-office working – Spend time with your team in our Budapest office or work from anywhere
  • Learning and development – Personal budgets for books and training courses to help you grow in your role
  • Mental wellbeing support – Access therapy and mental health sessions through Oliva
  • Competitive bonus scheme – Designed to reward and recognize high performance
  • SZÉP card – Budget to spend on meals, leisure, and accommodation
  • Sabbatical Leave – Get a 4-week fully paid sabbatical after being with us for 4 years
  • Work From Anywhere – 4 weeks to use, with no need to come to the office
  • Medicover Blue package – An exclusive pass to top-notch healthcare services
  • All You Can Move membership OR Monthly BKK pass – Unleashing your inner fitness guru or having a hassle-free commute

Our Process

  • Initial call with someone in our Talent Acquisition team (20-30 minutes)
  • An online exercise
  • An interview with 2 Managers from the Team

Job Description:

We're seeking an exceptional Customer Service Specialist to join our Claims Team. In this role, you'll provide outstanding service to customers making motor claims over the phone. Your primary responsibility will be to ensure their needs are taken care of sensitively and effectively.

Your day-to-day tasks will include collecting and recording accurate details from customers, verifying and monitoring claims received digitally, and following up with customers to ensure their needs are met. You'll also compare and validate information given by customers, be alert to potential fraud concerns, and proactively identify patterns in customer frustrations or hopes to improve our processes.

Requirements:

  • Excellent communication skills
  • A solutions-focused mindset
  • Ability to adapt to changing situations

Benefits:

  • Friendly and dynamic work environment
  • Competitive salary and benefits package
  • Opportunities for growth and development

Join Our Team:

We're a forward-thinking company that values creativity, innovation, and collaboration. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we'd love to hear from you.



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