Customer Service Representative

2 weeks ago


Remote, Czech Republic B2B Soft Full time
About Us

B2B Soft is a dynamic organization with a strong focus on delivering exceptional products and services to our clients.

Job Summary

We are seeking an experienced Customer Support Specialist to join our team. The successful candidate will have the opportunity to work closely with US business owners, learn about the telecom industry, and embark on an IT career path within the organization.

Key Responsibilities
  • Provide timely and accurate information about B2BSoft products to existing and prospective customers.
  • Identify, analyze, and troubleshoot technical issues and provide effective solutions.
  • Respond to support queries via phone, chat, and email.
  • Help Customers with software and hardware configurations, billing, and merchant services related requests.
  • Provide clear and complete documentation and notes on all service inquiries.
Requirements
  • Fluent/advanced English (MUST).
  • Spanish is a huge plus.
  • Ability to work night shifts (6 shifts: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00)
  • An experienced PC user (General Microsoft Windows knowledge).
  • Existing technical background or a strong desire to explore the field of software and hardware products.
  • Training and time-management skills.
  • Communication and listening.
  • Understanding of conflict resolution.
  • Empathy, positive attitude, and Self-Control.
Preferred Qualifications
  • Previous experience in the Support field.
  • Technical background and IT education.
  • Experience in working with CRM and Jira;
Salary and Benefits

The estimated salary for this position is around $40,000 - $60,000 per year, depending on experience. Additionally, we offer a range of benefits, including health insurance, retirement plan, and paid time off.



  • Remote, Czech Republic Teleperformance Poland Full time

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients in Bulgaria.ResponsibilitiesProvide timely and effective responses to customer inquiries in Bulgarian language.Maintain a high level of product...


  • Remote, Czech Republic Reedsy Full time

    About the JobWe are seeking a highly motivated and organized Support Experience Specialist to join our team at Reedsy. You will be working closely with authors, creative publishing professionals, and optimizing conversion.Key ResponsibilitiesOffer support to authors and creative publishing professionalsReview projects submitted on the platform and provide...


  • Remote, Poznań, Czech Republic FIS Techlology Services (Poland) Sp. z o.o. Full time

    We are seeking an experienced Customer Service Manager to join our team in Poznan, Poland.About the RoleAs a Customer Service Manager, you will be responsible for leading a team of customer service representatives in providing high-quality service to our clients. You will work closely with our leadership team to develop and implement process improvements,...


  • Remote, Czech Republic ZaWin (Martin Engineering AG) Full time

    Proven experience as a technical Customer Service Representative or IT Helpdesk Solid knowledge of computer systems and networks Excellent problem-solving and troubleshooting skills. Strong communication, and interpersonal skills and fluent in German OR Italian OR French Ability to work independently and manage time effectively Customer-oriented mindset...


  • Remote, Czech Republic Wow 247 Full time

    About Wow 24/7We are a socially responsible business focused on sustainable development and charity. Our client company is an European manufacturer of natural health and beauty products, founded in 2016 by a couple who changed their lifestyle due to health issues.The company specializes in producing dietary supplements, superfoods, teas, and natural...


  • Remote, Czech Republic Teleperformance Poland Full time

    We are seeking a highly skilled Customer Service Consultant to join our team in Poland.This is a full-time or part-time opportunity for a Bulgarian language specialist who can work effectively in a multicultural environment and communicate confidently with customers.As a Customer Service Consultant, you will be responsible for providing exceptional customer...


  • Remote, Poznań, Czech Republic Conectys Full time

    Job Requirements:We are seeking a skilled Technical Support Representative to join our Operations team at Conectys.As a Technical Support Representative, you will provide non-technical assistance and handle various scenarios to help customers solve their issues.Key qualifications include:Fluent Danish language skillsProficiency in Microsoft Office...


  • Remote, Czech Republic Wow 247 Full time

    Job DescriptionWe are seeking a highly skilled and empathetic Customer Support Representative to join our team at Wow 24/7. As a key member of our customer service team, you will be responsible for providing excellent support to our clients via chats, emails, and calls.Key Responsibilities:Provide timely and effective support to customers via various...


  • Remote, Czech Republic B2B Soft Full time

    We are seeking a highly skilled Customer Service Expert to join our dynamic team at B2B Soft. As a key member of our support staff, you will play a vital role in providing exceptional service to our clients and contributing to the overall quality of our product.About the RoleAs a Customer Service Expert, you will be responsible for assisting existing and...


  • Remote, Poznań, Czech Republic Conectys Full time

    About the RoleWe are seeking a highly skilled Technical Customer Support Representative with expertise in Finnish to join our Operations team. As a key member of our team, you will engage with customers to provide technical assistance and resolve issues in a timely and professional manner.Key Responsibilities:Provide exceptional customer service and...


  • Remote, Poznań, Czech Republic Conectys Full time

    Key Responsibilities:Deliver exceptional customer service and problem resolution to customer inquiriesResolve product or service issues by clarifying customer concerns, determining causes, and selecting effective solutionsInitiate, manage, and resolve customer queries in a professional and timely mannerAbout You:A C1 level of Swedish (both written and...


  • Remote, Poznań, Czech Republic FIS Techlology Services (Poland) Sp. z o.o. Full time

    We are FIS, a leading technology company powering the world's economy. Our teams bring innovation to life, and we champion diversity to deliver the best products and solutions for our colleagues, clients, and communities.About the Role:As a valued member of our team, you will support us in delivering a positive customer experience in a metric-driven...


  • Remote, Czech Republic ZaWin Full time

    Proven experience as a technical Customer Service Representative or IT Helpdesk Solid knowledge of computer systems and networks Excellent problem-solving and troubleshooting skills. Strong communication, and interpersonal skills and fluent in Italian AND/OR French Ability to work independently and manage time effectively Customer-oriented mindset with a...


  • Remote, Poznań, Czech Republic Conectys Full time

    About the RoleWe are seeking a highly skilled Technical Customer Support Representative with expertise in Dutch to join our Operations team.As a key member of our team, you will engage with customers to provide technical assistance and resolve issues. Your excellent communication skills, both written and spoken, will enable you to effectively communicate...


  • Remote, Czech Republic Mobility Partners Full time

    Mobility Partners is a global passenger transport settlement structure looking for an energetic and motivated Account Support Specialist with German language skills to attract new clients and support existing clients in Germany.The ideal candidate will have strong verbal and written communication skills, be fluent in either Russian or Ukrainian, and have...


  • Remote, Czech Republic Mobility Partners Full time

    We are looking for an energetic and motivated Business Development Representative to join our team at Mobility Partners, a global passenger transport settlement structure. This role will involve attracting new clients and supporting existing ones in Romania.The successful candidate will have strong communication and negotiation skills, as well as the ability...


  • Remote, Czech Republic Call2Sale Full time

    OverviewCall2Sale is a dynamic company within the retail segment of the Beauty and Wellness industry, specializing in the sale of natural dietary supplements and cosmetics. Our team is dedicated to growth, developing foreign markets, and building new teams.Salary and BenefitsWe offer a competitive basic salary combined with an attractive commission system,...


  • Remote, Czech Republic Milo Solutions OÜ Full time

    Position competencies:  3-5 years of experience in sales, preferably within the IT or software services sector English level C1 (spoken and written) Proven track record of meeting or exceeding sales targets in a B2B environment Strong understanding of IT market trends and software development services Result-oriented Proactive, self-motivated, and eager to...


  • Remote, Poznań, Czech Republic Conectys Full time

    Job OverviewWe are seeking a skilled Technical Support Representative to join our Operations team at Conectys, a leading BPO provider of multilingual outsourcing services.This customer-focused role involves providing non-technical assistance and handling various scenarios to help customers solve their issues. As a member of our team, you will have...


  • Remote, Czech Republic Call2Sale Full time

    We are Call2Sale, a fast-growing company in the retail segment of the Beauty and Wellness industry. Our mission is to provide natural dietary supplements and cosmetics to our clients while creating a supportive work environment for our team members.As a German Language Sales Representative, you will play a crucial role in achieving our goals by providing...