Customer Service Expert for Natural Health Products

1 day ago


Remote, Czech Republic Wow 247 Full time
About Us

We are a socially responsible business focused on sustainable development and charity. Our company specializes in producing dietary supplements, superfoods, teas, and natural cosmetics.

Job Description

We are looking for a dedicated customer support specialist to provide excellent service to our client customers. As a key member of our team, you will be responsible for providing general customer support via chats, emails, and calls, as well as assisting customers in selecting the most suitable products based on their needs.

Key Responsibilities
  • Provide exceptional customer service via chats, emails, and calls.
  • Assist customers in selecting the most suitable products based on their needs.
  • Communicate effectively and empathetically to resolve customer inquiries and issues.
Requirements
  • Good command of English and German languages.
  • Strong empathy and communication skills.
  • Ability to deal with sensitive conditions in a mature, supportive manner.
  • Attentive to detail.
  • Friendly and willing to help others.
Benefits
  • Probationary period: 2 months.
  • Working hours schedule: Monday to Friday, 9:00 am to 5:00 pm (EU time zone).
  • Training: 1-2 weeks.
  • 18 days of paid vacation and paid sick days.
  • Remote job opportunity.
About the Role

This is a full-time role with short-term and long-term involvement opportunities. If you are a motivated and customer-focused individual, we encourage you to apply for this position.



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