Senior Business Development Manager for Strategic Account Growth
3 days ago
We are seeking a highly motivated and results-driven Senior Business Development Manager to join our team in Poland. As a key member of our Customer Success Team, you will be responsible for cultivating and strengthening relationships with assigned accounts, ensuring customer satisfaction, and maximizing ROI.
Key Responsibilities- Cultivate and strengthen relationships at all organizational levels within customer accounts.
- Oversee deployment and onboarding processes for assigned customers.
- Gain technical expertise in our solutions to better support customer needs.
- Serve as a trusted advisor for customers throughout their lifecycle (Implementation, Adoption, Proficiency, Expansion, and Renewal).
- Collaborate with Solution Architects, Solution Engineering, Product Management, Customer Support, and Sales teams.
- Create, deliver, and manage customer success plans that define key success factors and metrics.
- Drive customer engagement through training and best practices to add ongoing value.
- Track and analyze adoption rates for assigned accounts; align customer goals with their use cases.
To succeed in this role, you should have:
- A minimum of 4 years experience in a Customer Success role, managing large accounts.
- Native-level English proficiency.
- Experience from a SaaS B2B company is a must-have requirement.
- Proficiency with development environments.
- Strong technical and problem-solving abilities.
- A proven history of delivering substantial value to customers.
- You are self-driven, proactive, and a team player with a passion for learning.
- Excellent communication and interpersonal skills.
- A Bachelor's degree or higher in a relevant field.
The estimated annual salary for this position is around $80,000-$120,000, depending on your experience and qualifications.
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