Assistance Coordinator

1 week ago

Prague, Hlavní město Praha, Czech Republic Euro-Center Prague, s.r.o. Full time 24,000 - 48,000 per year

English (Advanced) French (Proficient)

see all jobs

Euro-Center Prague, s.r.o.

Full-time
• Prague

Seniority: Junior

Assistance Coordinator (fluent in French)

Step into a role where your language skills and empathy make a real difference Imagine being the first point of contact for travelers in need, guiding them through challenging situations with confidence and care.

At Euro-Center Prague, you'll join a diverse and dynamic team dedicated to providing exceptional support to clients worldwide. With access to state-of-the-art training, a supportive environment, and a multinational culture, this is more than just a job – it's your chance to be a hero for those in need while building a rewarding career in the heart of Prague.

We are currently looking for French speakers to strengthen our Prague based teams.

Main responsibilities:

  • Handle any inbound or outbound communication related to assistance. These communications can be with a policyholder, medical and technical providers, agents, customers and other Euro-Center Offices.
  • Register all communications and taken actions in the systems provided by the company (Globo, Outlook, telephone system and others)
  • Register and adjust reserves for services requested when necessary, up to the authorised financial limit.
  • Coordinate adequately all logistic arrangements locally and internationally.
  • Coordination with the Medical Team according to Euro-Center's escalation process
  • Have a good knowledge of all products, be able to fast, and efficiently check policy terms and conditions required for the case.
  • Be able to understand the available provider network and identify preferred providers in different countries adequate for an ongoing case.
  • Follow the customers' guidelines and Service Level Agreements (SLA) according to Euro-Center's regulations and GDPR Instructions.
  • Work in close coordination with his/her senior colleagues (senior coordinator, team leaders)
  • Upon AC and EC management request, to conduct other functions related to the assistance center activity
  • Language back-up according agreement

Requirements:

  • Native or Advanced (level C2) knowledge of French
  • Advanced English - it is our internal company language
  • Experience in working in customer service is an advantage
  • Empathy towards customers
  • Good level of organisation, multi-tasking and effective time management
  • Flexible and fast thinking, cool-headed in stressful situations
  • Ability to analyse a situation and find a solution
  • Being ready to learn and follow given procedures and rules
  • Time flexibility (work in shifts 24/7) - possible 40% of working time work from HOME OFFICE after probation period
  • Required start: asap or upon agreement.
  • Important: Work and residence permit in the Czech Republic

What we offer:

  • Background of a stable international company with 12 branches worldwide
  • Multinational environment and daily communication in foreign languages
  • Very interesting and varied job
  • Initial training based on international professional know-how
  • Motivating salary and benefits (e.g. meal allowance, quarterly bonuses, Multisport card, contribution to language courses and many more)
  • Modern offices in Karlín (one of Prague's liveliest districts)
  • Possibility of Home office
  • Flexible planning of shifts, part-time also possible
  • Quarterly paid bonuses based on performance

To have a better understanding of our company and daily responsibilities, please see our CASE STUDIES:

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If you are interested in this position, please send us your CV, including your time availability, both for the interview and a possible starting date.

We are looking forward to receiving your applications here or at k.- :)

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