Technical Support Expert for Digital Media

6 hours ago


Remote, Czech Republic Traffective Full time

We are seeking a highly skilled Technical Support Expert to join our team at Traffective, a vibrant and international company based in Munich. As a key member of our support team, you will be responsible for delivering exceptional customer experiences through effective communication and technical expertise.

Company Overview

Traffective is a leading provider of innovative solutions for publishers, journalists, and bloggers. Our mission is to empower clients with sustainable financing options, promoting diversity and freedom of expression. We foster a culture of teamwork, transparency, and honest feedback, with flat hierarchies and a continuous learning environment.

Job Description

The successful candidate will have extensive experience in customer support, with a strong emphasis on understanding customer needs and providing timely solutions. Key responsibilities include:

  • Servicing customers via the JIRA ticket system, ensuring prompt and effective issue resolution.
  • Collaborating with internal teams to resolve complex technical issues.
  • Developing and maintaining a deep understanding of our products and services.
Requirements

To succeed in this role, you will require:

  • Proficiency in HTML, CSS, and Jira.
  • Excellent communication skills and a strong ability to work independently.
  • Experience in ticket systems and technical support environments.
Benefits

We offer a range of benefits, including:

  • 100% remote work flexibility.
  • A permanent employment contract.
  • 28 days holiday plus Christmas and New Year's Eve.
  • Individualized onboarding and mentorship.
  • Access to state-of-the-art equipment and training opportunities.
Additional Perks

In addition to our core benefits, we also offer:

  • Medical care and gym membership.
  • Catered breaks and social events.


  • Remote, Czech Republic Traffective Full time

    Job OverviewTraffective, a vibrant and international team of 30 based in Munich, is shaping the media landscape since 2009. Our mission is to empower publishers, journalists, and bloggers with innovative solutions for sustainable financing – promoting diversity and freedom of expression. ResponsibilitiesProvide exceptional support to customers via...


  • Remote, Czech Republic PRAI Inc Full time

    About UsPRAI Inc is an innovative American company with Ukrainian roots, dedicated to building powerful communities and empowering influential creators in the U.S. market.We foster organic growth and long-term audience connections for brands without relying on paid advertising. Operating in a unique niche, we value creativity, results-driven efforts, and...


  • Remote, Czech Republic Traffective Full time

    We are a vibrant and international team of 30 at Traffective, shaping the media landscape in Munich since 2009. Our mission is to empower publishers, journalists, and bloggers with innovative solutions for sustainable financing – promoting diversity and freedom of expression.Our culture emphasizes teamwork, transparency, and honest feedback within flat...


  • Remote, Czech Republic Welocalize Full time

    About the Role">We are seeking a highly skilled Digital Advertising Specialist to join our team as a Slovak language expert. In this role, you will play a critical part in improving the quality and relevance of online advertisements.">Key Responsibilities:">">Evaluate, analyze, and grade ad content to ensure it resonates with users and meets established...


  • Remote, Czech Republic Entez Full time

    We are seeking an experienced Digital Marketing Expert to join our team in the fast-paced world of iGaming. As a key player in our remote position, you will be responsible for driving business growth through strategic SEO and digital marketing initiatives.Key ResponsibilitiesDevelop and implement comprehensive SEO strategies to improve website visibility and...


  • Remote, Czech Republic 7N Sp. z o.o. Full time

    About the RoleWe are seeking a skilled Technical Developer Lead to join our team at 7N Sp. z o.o. The ideal candidate will have experience with cloud development, digitization, and automation of laboratory environments.Key ResponsibilitiesLeverage expertise in AWS Serverless Architecture, Infrastructure as Code, and Terraform to design and implement scalable...


  • Remote, Czech Republic scandiweb Full time

    We are a leading eCommerce expert team seeking a highly motivated Technical Account Manager to join our dynamic team.As a Technical Account Manager, you will play a critical role in understanding our customers' needs and pain points, building strong client relationships, and driving sales growth through upselling and cross-selling services.You will be...


  • Remote, Czech Republic Traffective Full time

    About Traffective: Empowering publishers, journalists, and bloggers with innovative solutions.We promote diversity and freedom of expression by ensuring sustainable financing. Our team is vibrant and international, with a strong focus on teamwork, transparency, and honest feedback.Flat hierarchies and continuous learning define our culture. We combine...


  • Remote, Katowice, Czech Republic Jamf Full time

    At Jamf, we strive to foster a work environment that allows our employees to thrive and deliver exceptional results. This mission-critical role plays a vital part in providing top-notch support to our customers.Job Description:The Technical Support Associate works in a fast-paced environment, supporting customers through phone calls, live chats, and email....


  • Remote, Wrocław, Czech Republic Comscore (via CC) Full time

    Comscore, a global leader in media analytics, revolutionizing insights into consumer behavior, media consumption, and digital engagement, is seeking a skilled IT Infrastructure Technical Product Owner.The ideal candidate will have a very good understanding of AWS and data infrastructure, as well as software performance optimization. Proficiency in English...


  • Remote, Katowice, Czech Republic Jamf Full time

    Role OverviewThe Technical Support Associate at Jamf plays a vital role in providing exceptional technical support and guidance to customers worldwide.Job DescriptionThis full-time position is based in Poland and involves working on 12-hour night shifts, including weekends and Bank Holidays. The successful candidate will be responsible for:Fielding phone...


  • Remote, Czech Republic Link Group Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Link Group. This role requires an individual with excellent communication and customer service skills, as well as technical expertise in areas such as Active Directory, O365, and networking concepts.Key Responsibilities:Provide technical support to customers...


  • Remote, Wrocław, Czech Republic Comscore (via CC) Full time

    Comscore (via CC) is a global leader in media analytics, revolutionizing insights into consumer behavior, media consumption, and digital engagement.The company measures and analyzes audiences across diverse digital platforms, delivering accurate data to global businesses and collaborating with industry leaders like Facebook, Disney, and Amazon.As a trusted...


  • Remote, Czech Republic NetFire Full time

    Job OverviewWe are seeking an experienced Design Lead to spearhead our digital design efforts at NetFire. This role will involve overseeing the design and user experience of company websites, landing pages, social media platforms, and print materials.


  • Remote, London, Czech Republic Attio Full time

    Company OverviewAttio is revolutionizing the CRM software category, creating a future where millions of businesses can thrive. With a focus on innovation and customer satisfaction, Attio's mission is to empower users with high-quality interactions and content.We're building a team of passionate individuals who own their roles, learn quickly, and are...


  • Remote, Czech Republic scandiweb Full time

    Company OverviewWe are a dynamic and inclusive company that values diversity, equity, and inclusion. Our team is comprised of experts from over 30 countries across the globe. We pride ourselves on being a leader in the e-commerce industry, offering valuable experience to our employees.Salary and BenefitsWe offer a competitive starting salary, commensurate...


  • Remote, Czech Republic Empeek Full time

    Company Overview: Empeek is a forward-thinking company dedicated to delivering innovative solutions.Salary and Benefits: We offer a competitive salary and benefits package that reflects our commitment to employee well-being.Job Description: As an Expert Web Application Developer with Advanced Technical Skills, you will be responsible for designing,...


  • Remote, Czech Republic VARTEQ Inc. Full time

    Varteq Inc. is an innovative ed-tech project on a mission to revolutionize education by integrating immersive, game-like learning experiences into schools. We combine education with technology to create a dynamic learning environment. Our platform serves as a hub for K-12 schools, offering a diverse range of educational modules, apps, and games.We are...


  • Remote, Czech Republic Link Group Full time

    Job DescriptionBachelor's degree in Computer Science or a related field is required. A Master's degree can be beneficial.A minimum of 2 years of experience in Power Platform development as an architect or similar role is necessary.At least 5 years of experience in software development are required.Expertise in Microsoft Power Platform, particularly Power...


  • Remote, Czech Republic Netguru Full time

    OverviewWe're a Certified B Corporation, dedicated to helping entrepreneurs and innovators shape the world through beautiful software. Our mission is built on trust, ownership, and transparency.As a Digital Sales Strategist, you'll be joining our Retail vertical team. You'll work closely with domain experts to consult clients' executives on their needs and...