![Attio](https://contents.bebee.com/companies/cz/attio/avatar-uQDhm.png)
Technical Support and Solutions Specialist
4 hours ago
Attio is revolutionizing the CRM software category, creating a future where millions of businesses can thrive. With a focus on innovation and customer satisfaction, Attio's mission is to empower users with high-quality interactions and content.
We're building a team of passionate individuals who own their roles, learn quickly, and are endlessly curious. Our remote-first environment allows us to work from anywhere, and we prioritize kindness, respect, and open communication across the team.
Job DescriptionAs a Technical Support and Solutions Specialist at Attio, you will be the voice of our customers, advocating for their experience and feedback to ensure they receive a delightful experience and maximize value from using Attio.
Your primary responsibility will be to provide fast and friendly technical support to customers through emails, chat, and video calls, adhering to Service Level Agreements (SLAs) between European and US business hours. This role requires accurate and efficient answers, resolutions, and resources, as well as collaboration with other teams to resolve issues and improve processes.
You will be an integral part of our Go To Market team, responsible for new & expansion revenue. Your day-to-day work will focus on ensuring customer satisfaction through quick, accurate, and helpful support interactions and content.
Required Skills and QualificationsTo succeed in this role, you will need:
- Excellent written and verbal communication skills
- High degree of empathy and ability to understand customer experiences and feelings
- Innate curiosity and commitment to learning and understanding the product
- Tech savvy and problem-solving skills
- Proactive approach to process improvements and issue resolution
We offer a competitive compensation package, including:
- Salary within the range of $65,000 to $82,000
- Equity in an early-stage tech company
- US Healthcare; Medical, Vision, Dental
- 401(k)
- Paid parental leave
- Remote working and flexibility
- Apple hardware and budget for desk amenities
- 25 days plus local holidays
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