Technical Support Specialist

5 hours ago


Remote Katowice, Czech Republic Jamf Full time

At Jamf, we strive to foster a work environment that allows our employees to thrive and deliver exceptional results. This mission-critical role plays a vital part in providing top-notch support to our customers.

Job Description:

The Technical Support Associate works in a fast-paced environment, supporting customers through phone calls, live chats, and email. Our ideal candidate is highly communicative, able to multitask, and possesses strong problem-solving skills.

Responsibilities:
  • Customer Support: Provide technical guidance to customers on the installation, troubleshooting, and integration of Jamf products and related technologies.
  • Ticket Management: Utilize available documentation and resources to identify and resolve customer issues efficiently, ensuring same-day resolution and maximum customer satisfaction.
  • Communication: Effectively communicate with customers across various mediums to meet their evolving demands.
  • Case Management: Maintain best practices in case management to escalate cases quickly and effectively, minimizing resolution time for customer issues.
Requirements:
  • Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Organizational Skills: Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Problem-Solving Skills: Proficiency in problem-solving, with the ability to analyze complex issues and provide effective solutions.
  • Technical Skills: Experience with Linux, macOS, iOS, and Windows operating systems, as well as familiarity with Jira, ServiceNow, and GIT.
Benefits:
  • Flexible Work Arrangement: Remote work opportunities in Poland.
  • Comprehensive Benefits Package: Private healthcare, training budget, sport subscription, bike parking, shower, free snacks, and play room.
  • Continuous Learning Opportunities: Regular training sessions and workshops to enhance technical skills and knowledge.


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