Lodging Partner Associate

1 week ago

Prague, Hlavní město Praha, Czech Republic Expedia Partner Solutions Full time

About the Role:

We are seeking a highly skilled Lodging Partner Associate to join our team at Expedia Partner Solutions. As a key member of our customer support team, you will be responsible for delivering exceptional customer service to our B2B travel-related services clients.

Key Responsibilities:

  • Resolve customer inquiries efficiently through various channels, ensuring minimal customer effort.
  • Utilize data analysis to address complex issues promptly and effectively.
  • Proactively engage with customers to ensure thorough issue resolution and enhance future interactions.
  • Communicate professionally and empathetically, adapting your style to meet the diverse needs of our customers.
  • Collaborate with internal teams to escalate and resolve issues impacting customer satisfaction.
  • Manage multiple tasks with precision and meet deadlines consistently.
  • Identify opportunities for process improvements to enhance customer satisfaction and operational efficiency.

Requirements:

  • 6-12 months of proven customer service experience, ideally in a fast-paced environment.
  • Fluent in both English and Dutch with excellent verbal and written communication skills.
  • Associate's degree or equivalent professional experience preferred.
  • Proficient in customer care management software and Microsoft Office programs.
  • Strong problem-solving skills and ability to handle challenging situations with diplomacy and tact.

Why Choose Expedia Group:

  • Opportunity to grow within a global organization at the forefront of travel technology.
  • Competitive compensation and comprehensive benefits package.
  • Impactful work that directly contributes to enhancing customer experiences worldwide.
  • Competitive benefits package (5 weeks of vacation, private health care, paid public transport, meal voucher, multi-sport card, Travel & Wellness reimbursement, Wellbeing Hub...).
  • Hybrid work.
  • International, multilingual environment.
  • Engagement activities to socialize and help the local community (team buildings, department meetings, charitable volunteering opportunities).
  • Relocation lump sum is offered to successful candidate.
  • Open to Part Time Work.

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