Highly Motivated Customer Support Professional
2 weeks ago
About XTB:
XTB is a leading European Union licensed brokerage house, specializing in trading on over-the-counter derivative instruments.
The Role:
We are seeking a skilled Portuguese Speaking Customer Support Specialist to join our team. As a customer support professional, you will be responsible for providing top-notch service to our Portuguese clients, building positive relationships, and ensuring high levels of customer satisfaction.
Responsibilities:
- Providing excellent customer service by resolving issues promptly and effectively
- Building and maintaining strong relationships with customers through active listening and empathy
- Staying up-to-date on financial markets and providing accurate information to clients
- Maintaining accurate records in the CRM system
- Collaborating with external branches and internal departments to ensure seamless customer experience
Requirements:
- Native or proficient level of Portuguese language
- Excellent communication, interpersonal, and negotiation skills
- Ability to multitask, prioritize, and close tasks efficiently
- Good knowledge of MS Office
Benefits:
- Competitive salary: $45,000 - $60,000 per annum
- Full-time employment agreement
- Ongoing training and development opportunities
- Dynamic and collaborative work environment
- Award-winning company culture
Additional Perks:
- Sport subscription
- Training budget
- Private healthcare
- Flat structure
- Small teams
- International projects
- Free coffee
- Canteen
- Bike parking
- Playroom
- Free beverages
- In-house trainings
- Modern office
- Startup atmosphere
- No dress code
Location: This role is based in [insert location]. We offer relocation assistance to successful candidates.
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