Critical Payment Support Specialist
7 days ago
We are seeking a highly skilled Production Support Engineer to join our team at ITDS. As a key member of our global organization, you will be responsible for ensuring the smooth operation of our critical payment services, which enable corporate customers to send and receive payments, reports, and other financial transactions.
Responsibilities- Investigate and resolve system failures and incidents affecting our services
- Collaborate with business and IT teams to resolve issues and ensure seamless service delivery
- Perform root-cause analysis and implement production fixes to prevent future issues
- Provide on-call support and work flexible hours, including weekends
- Adhere to SLAs and service delivery procedures defined by the ITIL framework
Our ideal candidate is a proactive problem-solver with excellent communication skills and a strong understanding of IT infrastructure, particularly in payment systems. Experience with IBM Sterling Integrator, file transmission protocols, and Java/Unix/Linux environments is highly desirable.
Benefits- A stable and long-term cooperation with good conditions
- Opportunities to enhance your skills and develop your expertise in the financial industry
- Work on strategic projects for international companies in Europe
- Define your career roadmap and develop yourself in the best possible way
- Participate in social events, training, and work in an international environment
- Access to attractive medical package
- Access to multisport program
- Access to Pluralsight
- Flexible hours and remote work
ITDS Business Consultants is involved in various innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for ambitious and driven people.
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