Critical Payment Support Specialist

7 days ago


Remote, Czech Republic ITDS Full time

We are seeking a highly skilled Production Support Engineer to join our team at ITDS. As a key member of our global organization, you will be responsible for ensuring the smooth operation of our critical payment services, which enable corporate customers to send and receive payments, reports, and other financial transactions.

Responsibilities
  • Investigate and resolve system failures and incidents affecting our services
  • Collaborate with business and IT teams to resolve issues and ensure seamless service delivery
  • Perform root-cause analysis and implement production fixes to prevent future issues
  • Provide on-call support and work flexible hours, including weekends
  • Adhere to SLAs and service delivery procedures defined by the ITIL framework

Our ideal candidate is a proactive problem-solver with excellent communication skills and a strong understanding of IT infrastructure, particularly in payment systems. Experience with IBM Sterling Integrator, file transmission protocols, and Java/Unix/Linux environments is highly desirable.

Benefits
  • A stable and long-term cooperation with good conditions
  • Opportunities to enhance your skills and develop your expertise in the financial industry
  • Work on strategic projects for international companies in Europe
  • Define your career roadmap and develop yourself in the best possible way
  • Participate in social events, training, and work in an international environment
  • Access to attractive medical package
  • Access to multisport program
  • Access to Pluralsight
  • Flexible hours and remote work

ITDS Business Consultants is involved in various innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for ambitious and driven people.



  • Remote, Czech Republic B2B Soft Full time

    Company OverviewB2B Soft is a dynamic and close-knit team providing expert support to merchant clients in North America. We are dedicated to delivering exceptional client experiences and fostering a culture of knowledge sharing and professional growth.Job DescriptionAs a Merchant Support Specialist, you will be the trusted advisor to our merchant clients in...


  • Remote, Czech Republic B2B Soft Full time

     Fluent/advanced English (MUST)Previous experience in the Support field Ability to work night shifts (support working hours 15:00 — 04:00 UTC are covered within 6 shifts)An experienced PC user (General Microsoft Windows knowledge)Training and time-management skillsCommunication and listeningUnderstanding of conflict resolutionEmpathy, positive...


  • Remote, Kyiv, Czech Republic TechHunt Full time

    About UsTechHunt is a cutting-edge FinTech company that requires professionals with expertise in payments and compliance to join our team.Job DescriptionWe are seeking a skilled Financial Operations Specialist who will be responsible for the efficient processing of client transactions, managing relationships with payment service providers, and ensuring...


  • Remote, Olsztyn, Czech Republic Antal Full time

    Welcome to this exciting opportunity with Antal!We are a leading recruitment company, present in 35 countries and operating in Poland since 1996. Our goal is to help you find and get the best job for your career aspirations.As an Administration Specialist with Foreign Language, you will be part of our team supporting the business and providing suggestions to...


  • Remote, Kyiv, Czech Republic TechHunt Full time

    Requirements:1-2 years of experience in back office (payment operations, banking, KYC, AML, or customer verificationpayments roles)Understanding of payment methods, gateways, payments execution and reconciliation processes.Familiarity with PSPs, banking systems, fintech solutions and KYC/AML tools and systems (e.g., Jumio, Sumsub, World-Check).Knowledge of...


  • Remote, Czech Republic ITDS Full time

    Experience with IBM Sterling Integrator, Sterling Engine proxy, and Sterling configuration managerFluent EnglishProven experience as a production technical support engineerExcellent problem-solving and root cause investigation skillsUnderstanding of IT infrastructure, particularly in payment systemsExperience with Host to Host and SWIFT gatewaysKnowledge of...


  • Remote, Olsztyn, Czech Republic Antal Full time

    Fluent in English (min. B2 level)Proficient in speaker of one of: Hungarian / German / Dutch / Romanian / French / Czech / Slovak / Italian / Swedish / Norwegian / Danish / FinnishVery good knowledge of MS OfficeVery good organizational skillsPrevious experience as Customer Service Specialist, Administration Specialist, Order Management Specialist, Logistics...


  • Remote, Czech Republic Simon-Kucher Core Business Services Sp. z o. o. Full time

    Fluent in German and English at C1 business level.Bachelor's degree in Computer Science, Information Technology, or a related field, with 2+ years of experience in SaaS application support; OR 4+ years of relevant experience in SaaS application support if no formal degree.Strong problem-solving skills: Analytical thinking, structured way of working,...


  • Remote, Łódź, Czech Republic Antal Full time

    Min. Bachelor's degree in any field1-2 years of experience in an international or customer service environmentFamiliarity with Salesforce.com or other CRM tools is a plusFluent in German (C1) and good knowledge of English (B1)Experience working with ERP systems and proficiency in MS ExcelAbility to multitask, prioritize, and manage time...


  • Remote, Warszawa, Warsaw, Czech Republic WIPRO IT SERVICES POLAND Sp. z o.o. Full time

    Job DescriptionWipro IT Services Poland Sp. z o.o. is a leading global information technology, consulting and business process services company.We are seeking an experienced SAP ABAP Application Support Specialist to join our team in supporting an international, globally distributed software vendor in their cloud service area with application management...


  • Remote, Czech Republic Team Connect Full time

    We are Team Connect, a leading nearshore and offshore IT provider.Since 2008, we have been successfully creating and developing software for our clients.We are also a proud certified Salesforce Partner.We specialize in Agile and DevOps-based software development, from analysis to implementation. We develop backend, frontend, and mobile applications.We are...


  • Remote, Czech Republic SquareOne Full time

    Job Description:At SquareOne, we're seeking an experienced Planning Analytics specialist to join our team. As a key member of our Financial Planning team, you will play a critical role in supporting the administration of our IBM Planning Analytics applications.About the RoleWe are looking for a skilled administrator with at least 3 years of experience in IBM...


  • Remote, Warsaw, Czech Republic Teleperformance Poland Full time

    About the RoleWe are seeking a Technical Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing technical assistance to equipment users.Job DescriptionYour primary responsibility will be to diagnose and resolve technical problems related to household appliances and RTV equipment. You will also...


  • Remote, Czech Republic Simon-Kucher Core Business Services Sp. z o. o. Full time

    We are seeking a highly skilled and experienced Business Application Support Specialist to join our Simon-Kucher Engine team.Job DescriptionOverview:Simon-Kucher Engine's digital solutions deliver sustained top-line impact for our clients. As a Business Application Support Specialist, you will play a critical role in ensuring the smooth operation of our...


  • Remote, Kraków, Czech Republic Antal Full time

    Requirements:Strong written and oral English skill with the ability to work with global virtual team across multiple regions.Flexibility to work in shifts and provide on-call support, especially during weekends and public holidays.Ability to work effectively and professionally under pressure.Proven experience as a production technical support...


  • Remote, Szczecin, Czech Republic Antal Full time

    Experience in accounting, credit management, or receivables collection.Proficiency in Excel and working with financial data.Good English skills (B1/B2 level).Strong customer service focus and excellent communication abilities.Well-organized with attention to detail.Analytical mindset and problem-solving skills. Model of work: remote Contract of employment:...


  • Remote, Kraków, Czech Republic Altimetrik Poland Full time

    We're a digital enablement company delivering bite-size outcomes to enterprises and startups.Our innovation-first approach, focus on core development, and ability to tackle complex problems set us apart in Poland's IT market.We're building a world-class payments platform for an online marketplace that connects people renting homes with those seeking...


  • Remote, Czech Republic Unitask Group Full time

    At Unitask Group, we are seeking a skilled Senior Integration Specialist to join our team and contribute to the development and maintenance of our cutting-edge Integration Platform as a Service (iPaaS).We are looking for an experienced professional with a deep understanding of iPaaS/ETL tools and technical skills in HTTP protocol, REST or SOAP web services,...


  • Remote, Kyiv, Czech Republic Cloudfresh ⛅ Full time

    Basic understanding of web content management systems (CMS) like WordPress. Don't worry, we'll provide additional trainingGreat organizational and multitasking skills.A keen eye for detail and a commitment to high-quality work.English – B2+Ukrainian – C1+Would be a plus:Knowing additional languages, such as Polish, Czech, or French. Cloudfresh is a...


  • Remote, Czech Republic Real Solution Partners Full time

    Deliver exceptional service to our US-based clients as a Customer Support Representative.About the RoleThis is an exciting opportunity to play a crucial role in delivering outstanding customer service. You will be responsible for handling customer inquiries via phone, email, and chat in a timely and professional manner.Key ResponsibilitiesRespond to customer...