Customer Support Specialist for US Clients

6 days ago


Remote, Czech Republic Real Solution Partners Full time

Deliver exceptional service to our US-based clients as a Customer Support Representative.

About the Role

This is an exciting opportunity to play a crucial role in delivering outstanding customer service. You will be responsible for handling customer inquiries via phone, email, and chat in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries in a prompt and professional manner.
  • Provide accurate information and assistance regarding various products and services.
  • Troubleshoot and resolve customer issues effectively, ensuring customer satisfaction.
  • Collaborate with team members and other departments to ensure seamless customer experience.
  • Maintain detailed and accurate records of customer interactions and transactions.
About Us

We are a fast-growing international company with offices in Ukraine and New York, USA. We specialize in providing back-office operations and exceptional customer support services to some of the largest companies in the US.

Benefits
  • A safe and friendly work environment.
  • An option to work from home.
  • Aggressive career growth opportunities and long-term relationships.
  • A competitive salary range: 16,000.00 UAH — 30,000.00 UAH per month.
  • Full-time, new-grad, and permanent job types available.
  • Expected hours: 30−40 per week.


  • Remote, Czech Republic B2B Soft Full time

     Fluent/advanced English (MUST)Previous experience in the Support field Ability to work night shifts (support working hours 15:00 — 04:00 UTC are covered within 6 shifts)An experienced PC user (General Microsoft Windows knowledge)Training and time-management skillsCommunication and listeningUnderstanding of conflict resolutionEmpathy, positive...


  • Remote, Warsaw, Czech Republic Teleperformance Poland Full time

    About UsWe are a leading provider of customer experience solutions, supporting some of the largest manufacturers of home appliances and RTV equipment.


  • Remote, Czech Republic B2B Soft Full time

    Company OverviewB2B Soft is a dynamic and close-knit team providing expert support to merchant clients in North America. We are dedicated to delivering exceptional client experiences and fostering a culture of knowledge sharing and professional growth.Job DescriptionAs a Merchant Support Specialist, you will be the trusted advisor to our merchant clients in...

  • Strategic FP&A Leader

    3 hours ago


    Remote, Czech Republic Matrix Global Services Full time

    The Matrix Global Services team is seeking an experienced FP&A professional to drive customer success in the US market.Key ResponsibilitiesOwn customer implementation and provide ongoing support throughout the client lifecycle.Advise finance professionals across middle-management to executive levels in small and large US firms.Requirements4+ years of...


  • Remote, Warsaw, Czech Republic Teleperformance Poland Full time

    We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at Teleperformance Poland.Job Description:We provide technical support to customers of a leading manufacturer of home appliances and RTV equipment. As a Technical Support Specialist, you will be responsible for diagnosing and resolving technical issues related...


  • Remote, Czech Republic Matrix Global Services Full time

    Must be ok with working US working hours - 15pm-12am4+ years of experience in finance, FP&A, or business analyticsA deep understanding of corporate finance work processes, with emphasis on standard reporting (P&L, cashflows, budgets, and forecasts)Deep knowledge and solid experience in advanced excel functions (formulas, Vlookup, Pivot Table, Power Query and...


  • Remote, Czech Republic ZaWin Full time

    Transforming the dental industry requires a team of innovative professionals.About ZaWinWe've been shaping the future of dentistry for 40 years, and our cutting-edge software streamlines processes, enhances patient experiences, and boosts profitability through automation and advanced workflow tools.Our ongoing transformation is about crafting a workplace...


  • Remote, Warsaw, Czech Republic Teleperformance Poland Full time

    We are a leading provider of customer service solutions and we're looking for enthusiastic consultants to join our team.About Us:Our company supports customers of one of the largest manufacturers of home appliances and RTV equipment in the world.We're growing rapidly and seeking consultants who share our passion for delivering exceptional customer...


  • Remote, Wrocław, Czech Republic Piwik PRO Full time

    About Piwik PROPiwik PRO is a leading provider of data protection and privacy solutions for businesses. Our team is dedicated to helping organizations manage their online data in compliance with the General Data Protection Regulation (GDPR).Job DescriptionWe are seeking a highly skilled Technical Support Engineer to join our Support team. As a Technical...


  • Remote, Czech Republic Unitask Group Full time

    At Unitask Group, we are seeking a skilled Senior Integration Specialist to join our team and contribute to the development and maintenance of our cutting-edge Integration Platform as a Service (iPaaS).We are looking for an experienced professional with a deep understanding of iPaaS/ETL tools and technical skills in HTTP protocol, REST or SOAP web services,...


  • Remote, Czech Republic Simon-Kucher Core Business Services Sp. z o. o. Full time

    Fluent in German and English at C1 business level.Bachelor's degree in Computer Science, Information Technology, or a related field, with 2+ years of experience in SaaS application support; OR 4+ years of relevant experience in SaaS application support if no formal degree.Strong problem-solving skills: Analytical thinking, structured way of working,...


  • Remote, Czech Republic Matrix Global Services Full time

    At Matrix Global Services, we are committed to delivering exceptional technical support to our B2B customers. We are seeking a highly skilled ETL/BI Technical Support Engineer to join our expanding Technical Support team within the R&D department.This role demands exceptional communication skills for high-level professional interactions with our clients....


  • Remote, Kyiv, Czech Republic TechHunt Full time

    About UsTechHunt is a cutting-edge FinTech company that requires professionals with expertise in payments and compliance to join our team.Job DescriptionWe are seeking a skilled Financial Operations Specialist who will be responsible for the efficient processing of client transactions, managing relationships with payment service providers, and ensuring...

  • L2 Support Engineer

    21 hours ago


    Remote, Czech Republic ZaWin Full time

    We are looking for a Level 2 Support Engineer to diagnose and resolve technical issues, implement system upgrades, and support our clients' dental practices. You will be working closely with our local team and collaborating with different departments to ensure high-quality IT service delivery. This role involves troubleshooting software, network, system, and...


  • Remote, Wrocław, Czech Republic Piwik PRO Full time

    What skills do you need?Fluent command of English (both in writing and speaking) and confidence to communicate in formal conversations,Knowledge of HTML/CSS/JSFamiliarity with in-browser developer toolsAnalytical mind and a can-do attitudeWe don't expect you to have a commercial experience. But we're looking for true technology enthusiasts with some hands-on...


  • Remote, Warsaw, Czech Republic Teleperformance Poland Full time

    About the RoleWe are seeking a Technical Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing technical assistance to equipment users.Job DescriptionYour primary responsibility will be to diagnose and resolve technical problems related to household appliances and RTV equipment. You will also...

  • Data Governance Expert

    17 hours ago


    Remote, Czech Republic SquareOne Full time

    As a System Integration Specialist at SquareOne, you will play a vital role in enhancing our customer data management capabilities. We are seeking an experienced professional to lead the design and implementation of MDM solutions using Dynamics CRM, Profisee, and ERP systems.About the ProjectThe Customer Master Data Management (MDM) Project aims to...


  • Remote, Warszawa, Warsaw, Czech Republic WIPRO IT SERVICES POLAND Sp. z o.o. Full time

    Job DescriptionWipro IT Services Poland Sp. z o.o. is a leading global information technology, consulting and business process services company.We are seeking an experienced SAP ABAP Application Support Specialist to join our team in supporting an international, globally distributed software vendor in their cloud service area with application management...


  • Remote, Wrocław, Warszawa, Kraków, Łódź, Białystok, Czech Republic Spyrosoft Full time

    Storage/SANAnsible and ShellFluent EnglishGerman (nice to have) Our customer is a German company specializing in comprehensive IT solutions, supporting enterprises in their digital transformation. With extensive experience, it offers high-quality services that include IT infrastructure management, business applications, and modern workplace (Digital...


  • Remote, Czech Republic Arche Consulting Full time

    About the RoleWe are seeking a skilled Cloud Infrastructure Specialist to join our team at Arche Consulting. As a Cloud Infrastructure Specialist, you will be responsible for designing, deploying, and managing cloud infrastructure using AWS services such as EC2, RDS, and VPC.Key ResponsibilitiesDesign and deploy secure and scalable cloud architectures using...