Help Desk Specialist

3 weeks ago


Prague, Hlavní město Praha, Czech Republic Probační a mediační služba Full time

About the role:

As a Help Desk Specialist at {company}, you will be responsible for providing technical support to our customers. You will troubleshoot and resolve issues related to computer hardware, software, and peripherals.

Key responsibilities:

  • Respond to customer inquiries via phone, email, and chat
  • Diagnose and resolve technical issues
  • Provide training and guidance to customers
  • Collaborate with internal teams to resolve complex issues

Requirements:

  • High school diploma or equivalent required
  • 1-2 years of experience in technical support
  • Excellent communication and problem-solving skills


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