Customer assistant Specialist with French

4 weeks ago


Prague, Hlavní město Praha, Czech Republic ThermoFisher Scientific Full time

Customer Assistant Specialist with French language skills required to provide high-quality customer service to clients, including consumers, healthcare professionals, and client personnel. Responsibilities include documenting interactions, identifying adverse events and product complaints, and maintaining knowledge of policies and procedures. Strong organizational, communication, and problem-solving skills required. Fluency in English and French is necessary.

Key responsibilities:

  • Provide high-quality customer service to clients, including consumers, healthcare professionals, and client personnel.

  • Document interactions according to company guidelines, identify adverse events, and product complaints.

  • Maintain knowledge of policies and procedures, including client products, SOPs, protocols, GCPs, and regulatory requirements.

  • Respond to non-medical information questions and process medical information requests, such as fulfillment, availability, and device support.

  • Perform line checks, system verifications, and generate reports.

Requirements:

  • University degree or high school/secondary diploma.

  • Previous experience in a call center environment is advantageous.

  • Excellent organizational, communication, and problem-solving skills.

  • Fluency in English and French is required.

  • Ability to work in a team environment and/or independently as needed.

About Thermo Fisher Scientific:

Thermo Fisher Scientific is a global leader in serving science, with a mission to enable our customers to make the world healthier, cleaner, and safer. We value diversity, inclusion, and accessibility, and are committed to providing equal employment opportunities to all qualified individuals.



  • Prague, Hlavní město Praha, Czech Republic ThermoFisher Scientific Full time

    Customer Assistant Specialist with French language skills required for a role in Prague, Czech Republic. At Thermo Fisher Scientific, we're committed to improving health outcomes through our work in medical communications, clinical research, and laboratory services. Our teams engage with healthcare professionals, regulatory agencies, and pharmaceutical...

  • Key Holder

    2 weeks ago


    Prague, Hlavní město Praha, Czech Republic OXALIS Retail s.r.o. Full time

    Job SummaryAs a Key Holder - Customer Service Specialist, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. You will be the face of our company and will be expected to embody our values of excellence, teamwork, and respect.Key Responsibilities:Provide exceptional customer service...


  • Prague, Hlavní město Praha, Czech Republic ManpowerGroup s.r.o. Full time

    We are seeking a Customer Support Specialist to join our team at ManpowerGroup s.r.o. as a Chat Support Agent for Enterprise Software. The ideal candidate will be a fast learner with an interest in IT and excellent communication skills, providing top-notch support to internal customers (mainly sales and other customer-facing roles) regarding business...


  • Prague, Hlavní město Praha, Czech Republic ManpowerGroup s.r.o. Full time

    Are you passionate about delivering exceptional customer service and fluent in German? We have an exciting opportunity for a Customer Service Specialist to join our dynamic team and support our valued German-speaking customers.Key Responsibilities:Engage and Support: Be the primary point of contact for our German-speaking customers, ensuring their needs are...


  • Prague, Hlavní město Praha, Czech Republic Advantage Consulting, s.r.o.\nBrno Full time

    Job TitleWe are seeking a skilled Tech Support Specialist to join our team.As a Tech Support Specialist, you will be responsible for providing technical assistance to customers via phone, email, and chat.Your primary goal will be to resolve customer complaints in a timely and professional manner.Provide technical support to customers via multiple...


  • Prague, Hlavní město Praha, Czech Republic Amazon Full time

    We are seeking a proactive and detail-oriented Finance Analyst to manage customer liabilities and resolve payment-related queries.This role involves reviewing AR Aging Reports, reconciling open receivables, and working with customers to resolve invoicing errors and improve collections processes.The successful candidate will be fluent in French and English,...


  • Prague, Hlavní město Praha, Czech Republic Cross Border Talents Full time

    Embark on a Career Adventure in LisbonCross Border Talents invites a Czech Customer Support Representative to join our team in Lisbon, Portugal. As a Customer Excellence Specialist, you will deliver top-notch service to customers of a global retail bank while enjoying the vibrant lifestyle Lisbon has to offer.About the RoleProvide excellent assistance to...

  • UX Researcher

    4 weeks ago


    Prague, Hlavní město Praha, Czech Republic Make Full time

    Customer Insights SpecialistWe are seeking a highly skilled UX Researcher to join our team as a Customer Insights Specialist. In this role, you will be responsible for conducting research to gain a deeper understanding of our customers' needs and behaviors. You will work closely with our Product, Design, and Engineering teams to identify research needs and...


  • Prague, Hlavní město Praha, Czech Republic ManpowerGroup s.r.o. Full time

    ManpowerGroup s.r.o. Job OpportunityWe are seeking a highly skilled Talent Acquisition Specialist to join our team in Europe.About the RoleThe successful candidate will be responsible for collaborating with Lead Recruiters on offer creation, resolving complex cases in recruiting, and communicating effectively with candidates.Key responsibilities...


  • Prague, Hlavní město Praha, Czech Republic NTT America Solutions, Inc. Full time

    Join a renowned company that pushes boundaries and makes a difference. We offer a diverse and inclusive workplace where you can grow, belong and thrive. Our Service Desk Analyst role is an entry level opportunity for a remote engineer to provide technical support to clients, handle enquiries, troubleshoot problems, and restore service. You will work with...


  • Prague, Hlavní město Praha, Czech Republic Amazon Full time

    Financial Operations team seeks a proactive, customer and detail oriented Finance Analyst to manage and resolve receivables and payment related queries from business customers. As a Finance Analyst, you will be responsible for managing customer liabilities to Amazon, reviewing and monitoring AR Aging Reports and collections targets, responding to customer...


  • Prague, Hlavní město Praha, Czech Republic SmartResearch s.r.o. Full time

    Summary:SmartResearch s.r.o. is seeking a Customer Support Specialist to provide timely and accurate assistance to Internet resource users. The ideal candidate will have strong communication skills, experience communicating with clients, and the ability to work independently and as part of a team.Key Responsibilities:Provide support for Internet resource...


  • Prague, Hlavní město Praha, Czech Republic ManpowerGroup s.r.o. Full time

    We are seeking an experienced Customer Care Specialist fluent in English and Dutch to coordinate the sales order process for our UK & North region. This role involves back-office tasks, active customer communication, and collaboration with internal teams.Key Responsibilities:Coordinate receiving and processing ordersCommunicate with clients and provide...


  • Prague, Hlavní město Praha, Czech Republic NTT America Solutions, Inc. Full time

    **Job Summary:** Service Desk Analyst - Remote Engineer (L1) role involves providing technical support to clients, resolving technical incidents, and managing service delivery requirements. **About the Role:** The Service Desk Analyst - Remote Engineer (L1) is an entry-level engineering role that requires technical knowledge to handle technical enquiries and...

  • Accounting Specialist

    4 weeks ago


    Prague, Hlavní město Praha, Czech Republic British American Tobacco Full time

    Accounting SpecialistWe are seeking a highly skilled Accounting Specialist to join our finance team in the Czech Cluster. As an Accounting Specialist, you will be responsible for assisting the Chief Accountant in managing accounts in accordance with local GAAP/IFRS and statutory requirements. Your duties will include assisting with accounts reconciliations,...


  • Prague, Hlavní město Praha, Czech Republic NTT America Solutions, Inc. Full time

    Join a company that pushes the boundaries of what is possible. We are renowned for technical excellence and leading innovations, and for making a difference to our clients and society.The Service Desk Analyst - Remote Engineer (L1) provides remote technical support to clients by identifying and resolving technical incidents and problems.Key responsibilities...


  • Prague, Hlavní město Praha, Czech Republic NTT America Solutions, Inc. Full time

    Join a company that pushes the boundaries of technical excellence. Our workplace embraces diversity and inclusion – a place where you can grow, belong and thrive.The Service Desk Analyst - Remote Engineer (L1) is an entry level engineering role, responsible for providing a professional remote technical support service to clients.Key...


  • Prague, Hlavní město Praha, Czech Republic SmartResearch s.r.o. Full time

    We are seeking a skilled Customer Support Specialist to join our team at SmartResearch s.r.o. The ideal candidate will provide exceptional technical support to our clients, processing requests via online chat and email in a timely and accurate manner.The Customer Support Specialist will be responsible for checking data and providing information to clients,...


  • Prague, Hlavní město Praha, Czech Republic Expedia Group Full time

    About the RoleWe are seeking a highly skilled Associate Account Manager to join our team at Expedia Group. As a key member of our Market Management team, you will play a critical role in ensuring that our hotel and property product is competitive, attractive, and relevant for our global customer base.In this role, you will work closely with our hotel and...


  • Prague, Hlavní město Praha, Czech Republic Wolt Full time

    We are looking for a talented Support Associate to join our dynamic Support team in Prague. As a Support Associate, you will play a crucial role in ensuring the smooth operation of our delivery services. Your primary responsibilities will include supporting our customers, courier partners, and venues through live chat and phone, troubleshooting issues, and...