Fashion Industry Customer Support Specialist

23 hours ago


Remote Poznan, Czech Republic Teleperformance Poland Full time

Teleperformance Poland is a global leader in the outsourcing industry, providing exceptional customer experience services to its clients.

We are currently looking for English Customer Service Representatives to join our team and play a key role in delivering outstanding service to fashion industry business partners.

Key Responsibilities:
  • Responding to emails and chat inquiries from fashion industry business partners with professionalism and courtesy
  • Supporting business partners in English, providing solutions to their queries and concerns

Requirements:

  • English language proficiency at C1 level, enabling effective communication with clients
  • Availability of approximately 140 hours per month, Monday to Friday between 8:00 am and 8:00 pm
  • Ability to attend a 10-day onboarding training program, comprising both in-person and remote sessions
  • Analytical skills and stress resistance, allowing for efficient handling of client issues

What We Offer:

  • Fully paid onboarding training, ensuring employees have the necessary skills to excel in their roles
  • A comprehensive employment contract signed with a temporary agency, providing stability and security
  • An attractive hourly rate of 31 zł gross per hour, reflecting the company's commitment to fair compensation
  • The possibility of working remotely, allowing for flexibility and work-life balance

About Us:

At Teleperformance Poland, we prioritize building long-term relationships with our clients and candidates. We strive to create an inclusive and supportive work environment that fosters growth and development.



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