Vrbo Account Manager

2 weeks ago

Prague, Hlavní město Praha, Czech Republic Vrbo Full time

At Vrbo, we empower our customers to create unforgettable travel experiences. As an Associate Account Manager, Small & Medium Business, you will play a key role in promoting and developing a high level of engagement with our Vacation Rental Hosts.

With a focus on driving productivity and results within our marketplace, you will work collaboratively with Hosts to maximize their production potential. By leveraging unique data insights, marketing, distribution, and revenue management tools, you will help Hosts achieve success and provide a quality Traveler experience.

Key Responsibilities:

  • Exceed strategic objectives set by leadership
  • Establish performance goals with partners and develop action plans for adoption and usage
  • Optimize content, rate, and availability to maximize booking conversion
  • Manage a large volume of clients through multiple consultations daily
  • Understand key demand/supply indicators, economic data, trends, and competitive information within the designated strategic market
  • Pitch additional relevant products to existing customers or prospects
  • May include (up to 20%) travel for in-person consultations

Requirements:

  • You are a German native speaker or have a bilingual/proficient level of German, plus you are fluent in English
  • Bachelor's or Master's Degree in a related field, or equivalent professional work experience
  • 2 to 4 years of sales, client services, or account management experience
  • Knowledge of the vacation rental industry is a plus
  • Proficient in Microsoft Office
  • Knowledge of SalesForce or other CRM systems and Tableau or other BI platforms
  • An affinity for action and self-initiative
  • Strong client communication skills (both verbal and written)
  • Superb organization and time management skills, self-discipline
  • A results-focused and metrics-driven mindset
  • Demonstrated ability to balance a variety of activities to drive a high volume of partner interaction
  • Ability to interpret performance, market, and competitor data analysis and implement impactful action plans based on the data
  • A reputation for follow-up and persistence in challenging situations
  • Authentic relationship skills that earn the confidence of others

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