Technical Support Engineer

2 weeks ago


Remote, Czech Republic Enjoy Gaming Full time

We are currently seeking a talented and dedicated Technical Support Specialist to join our team in the gambling industry. Your expertise will contribute to maintaining a positive and safe gaming environment, reinforcing our commitment to outstanding customer service in the ever-evolving world of online gaming.

About you:
— Experience in tech support
— Strong problem-solving and analytical skills
— English level intermediate or higher
— Advanced PC user, who easily learns to work with new tools and technologies
— Multitasking person who can work on several tasks at the same time with the ability to prioritize them
— Highly responsible and customer-oriented person
— Ability to use Developer Tools
Experience in working with logs

Nice to have:
— Experience in using Google Workspace
— Experience in the gambling industry

At Enjoy Gaming, we’re a passionate team of industry experts, backed by market specialists and foreign investment. We’re thrilled to create live dealer shows and slots. We’re making our games to provide an even better gaming experience.

Our core values of ownership, communication, and honesty drive everything we do.

We offer:
— Competitive Salary: 
Competitive salary fixed in EUR with yearly performance reviews
— Tax Coverage: 
The company provide tax coverage
— Remote Work Option: 
Choose to work remotely, providing greater flexibility and comfort
— Corporate Benefits: 
Medical insurance, psychologist, english speaking club
— Paid Vacation: 
20 working days of paid vacation + 10 time off in lieu , including national holidays
— Paid Sick Leave: 
10 working days
— Professional Development: 
Get reimbursement for professional development courses and training
— Self-Development: 
Get reimbursement for language courses, sports, massage, or life-coach

Join us and be part of our innovative journey in the gaming world

,[Respond to support requests quickly and professionally, Monitor performance analyze abnormal situations, and report them to responsible people, Troubleshoot and report to relevant teams technical issues reported by the Operator, Monitor chat with players and solve issues if they are detected, Solve issues that were received from the studio side, Monitor the stability of the production environment 24/7 (working at shift 9 hours), Report bugs, malfunctions, and unexpected situations, Keep up-to-date support documentation, workflows, and knowledge base] Requirements: Grafana

  • Remote, Czech Republic Appsmith Full time

    About the RoleAppsmith is seeking a skilled Technical Support Engineer to join our team. As a key member of our support team, you will be responsible for providing top-notch product support to our customers via various channels.Key ResponsibilitiesProvide exceptional customer support via chat, email, or social media forumsDebug database connections and...


  • Remote, Czech Republic Appsmith Full time

    We are seeking a highly skilled Technical Support Engineer to join our team at Appsmith. As a Technical Support Engineer, you will be responsible for providing exceptional customer support to our users, ensuring their issues are resolved efficiently and effectively.In this role, you will work closely with our engineering team to diagnose and troubleshoot...


  • Remote, Kraków, Warsaw, Czech Republic Mend Full time

    Job SummaryMend is seeking a highly skilled Technical Support Lead to join our global support organization. As a Technical Support Lead, you will be responsible for managing, mentoring, and growing a high-performing remote team of support engineers. You will also build strong partnerships across the company to deliver best-in-class customer service and...


  • Remote, Czech Republic Appsmith Full time

    Must have skills 5+ yrs of experience interfacing with customers and assisting them with support requests for a technical product Hands-on experience in Javascript (JS) Previously supported NoSQL or SQL database Ability in creating and improving technical documentation to help users help themselves Fixing bugs in our codebase Having a great urge to learn...


  • Remote, Kraków, Warsaw, Czech Republic Mend.io Full time

    Bachelor’s Degree in an IT-related field and 3+ years of experience in Technical Support or equivalent customer-facing technical role, or 5+ years in an equivalent technical role Experience with programming environments – not necessarily as a developer (e.g. Java, Python, JavaScript, C#, Ruby, C++, etc.) Experience with supporting cloud-based...


  • Remote, Kraków, Czech Republic Let's Do This Full time

    We're on a mission to inspire people worldwide to experience life-changing moments. As a Product Support Engineer at Let's Do This, you'll play a vital role in ensuring our users have an exceptional experience.Your key responsibilities will include troubleshooting and resolving product-related issues, collaborating with software engineers to reproduce and...


  • Remote, Czech Republic ZaWin Full time

    About the RoleWe are seeking a skilled Technical Support Representative to join our team at ZaWin. As a Technical Support Representative, you will be responsible for diagnosing and resolving technical issues related to software, networks, and systems.Key ResponsibilitiesDiagnose and resolve technical issues related to software, networks, and systems.Provide...


  • Remote, Katowice, Czech Republic Jamf Full time

    Job SummaryThe Technical Support Associate will work within the Technical Support department to provide technical support and guidance for customers related to the installation, troubleshooting, and integration of Jamf products and supporting technologies.This role is responsible for fielding phone calls and live chat requests directly from customers, as...


  • Remote, London, Czech Republic Attio Full time

    What are the role requirements? In this role, you will be expected to: Provide fast and friendly technical support to customers through emails, chat, and video calls, adhering to Service Level Agreements (SLAs) between European and US business hours. This is your core responsibility Accurately and efficiently answer customer questions regarding Attio...


  • Remote, Czech Republic Devire Full time

    We are seeking a skilled IT Support Engineer to join our team at Devire Outsourcing IT, a partnership dedicated to self-employed IT specialists.Job DescriptionAs an IT Support Engineer, you will be responsible for leading the investigation of multiple support tickets and working collaboratively with customers to understand and resolve their issues. Your...


  • Remote, Katowice, Czech Republic Jamf Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at Jamf, providing top-notch technical support and guidance for customers.


  • Remote, Warszawa, Czech Republic Bravura Solutions Polska Sp Z o.o. Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at Bravura Solutions Polska Sp Z o.o. As an Application Support Analyst, you will work on the second level of support in IT Service Management, resolving complex software issues and providing expert guidance to clients.ResponsibilitiesAddressing client concerns through the...


  • Remote, Katowice, Czech Republic Jamf Full time

    Communication in English (B2/C1) required. Communication level in French and/or German (B2/C1) preferred. Minimum 1 year exceptional customer service skills along with the ability to interact with internal and external customers (Required). Minimum of 1 years previous experience in technical support and/or systems administration (Required). Minimum of 2...


  • Remote, Kraków, Warsaw, Czech Republic Mend.io Full time

    Experience in enterprise software customer support, with at least 5 years in a leadership/managerial role Proven track record of successfully leading and inspiring geographically distributed teams across multiple regions/time zones Exceptional communication and interpersonal skills to build rapport with customers and internal stakeholders Expertise in...


  • Remote, Katowice, Czech Republic Jamf Full time

    We are seeking a skilled Technical Support Specialist to join our team at Jamf in Poland. This is a remote role that offers the opportunity to work from Monday to Friday between 9 AM - 5 PM (8 AM - 4 PM or 10 AM - 6 PM also possible).As a Technical Support Specialist, you will provide technical support for customers related to the installation,...


  • Remote, Kraków, Czech Republic Let's Do This Full time

    We strive to deliver an impeccable product to our users, and a significant part of that vision is ensuring our product runs smoothly and that any issues are promptly addressed. As a Product Support Engineer at Let's Do This, you won't just be a ticket solver. You will be integral to our product's success and the happiness of our users. Empowered with the...


  • Remote, Czech Republic VARTEQ Inc. Full time

    Job Description:We are seeking a highly skilled and experienced Salesforce Technical Support Specialist to join our team at VARTEQ Inc. This role is ideal for individuals with advanced technical expertise, excellent problem-solving skills, and a strong passion for delivering exceptional customer support.About the Role:As a Tier 3 Support Specialist, you will...


  • Remote, Warsaw, Czech Republic EcoVadis Full time

    About the Role:EcoVadis seeks a seasoned Technical Lead to drive the architecture, design, and implementation of our web-based solutions.As a Technical Lead, you will be responsible for defining architectures for new projects, performing code reviews, and mentoring junior and mid-level developers.You will collaborate with geographically dispersed teams to...


  • Remote, Katowice, Czech Republic Jamf Full time

    Fluency in English is a must (B2/C1). Fluency in German (B2/C1) required. Aptitude to quickly learn basic technical concepts and communicate to technical & non-technical audiences. Ability to perform basic troubleshooting and problem-solving tasks related to server infrastructure, systems, networks, and hardware. Capacity to multi-task and quickly...


  • Remote, Czech Republic Inter-Recruitment Full time

    Are you looking for a dynamic and challenging role in finance application support?We are seeking a highly skilled Technical Support Specialist to join our team, where you will have the opportunity to work on cutting-edge finance applications and technologies.Job Description:This is a unique chance to help build and shape the future of our operations in...