Technical Support Specialist for Appsmith
2 weeks ago
We are seeking a highly skilled Technical Support Engineer to join our team at Appsmith. As a Technical Support Engineer, you will be responsible for providing exceptional customer support to our users, ensuring their issues are resolved efficiently and effectively.
In this role, you will work closely with our engineering team to diagnose and troubleshoot complex technical issues related to database connections, JavaScript code, and other technical aspects of our product. Your ability to write clear and concise examples of JavaScript code will be essential in helping customers understand and resolve their issues.
The ideal candidate will have strong problem-solving skills, excellent communication skills, and the ability to work collaboratively as part of a remote team. If you have experience working with NoSQL and SQL databases, TypeScript, and low-code products like Appsmith, that's a plus
As a Technical Support Engineer at Appsmith, you can expect a competitive salary of $**120,000 - 180,000 per year**, depending on your location and experience. Additionally, you'll enjoy a range of benefits, including a self-education budget, flexible holiday schedule, and opportunities for professional growth and development.
So, if you're passionate about delivering exceptional customer support and want to join a dynamic, remote team that values innovation and collaboration, apply now
Key responsibilities:
- Provide timely and effective technical support to customers via various channels (chat, email, social media)
- Collaborate with engineers to diagnose and troubleshoot complex technical issues
- Write clear and concise examples of JavaScript code to help customers resolve their issues
- Contribute to the improvement of our documentation and knowledge base
Requirements:
- Bachelor's degree in Computer Science or related field
- 5+ years of experience in technical support or a related field
- Strong problem-solving skills and attention to detail
- Excellent communication and interpersonal skills
- Experience with NoSQL and SQL databases, TypeScript, and low-code products like Appsmith (a plus)
About Appsmith:
Appsmith is a fast-growing, fully distributed company that values innovation, collaboration, and customer satisfaction. We're committed to creating a better future for software development, and we believe that every organization should have the ability to develop high-performing internal applications quickly and cost-effectively.
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