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Senior Technical Support Specialist with German Expertise
5 hours ago
We are a vibrant and international team of 30 professionals, located in the heart of Munich. Our mission is to empower publishers, journalists, and bloggers with innovative solutions, promoting diversity and freedom of expression.
Job DescriptionWe are seeking a highly skilled Senior Technical Support Specialist with expertise in German to join our team. As a key member of our customer support area, you will be responsible for providing exceptional technical support to our clients.
Key Responsibilities- Customer Support: You will be the go-to expert at the highest level of escalation, resolving complex technical issues and ensuring customer satisfaction.
- Ticket Management: You will manage tickets efficiently, responding to customer inquiries and resolving issues in a timely manner.
- Technical Onboarding: You will assist our publishing clients with technical onboarding and advertising integrations.
- Language Skills: Fluent German language skills (C1-C2 level) are mandatory.
- Technical Skills: Strong knowledge of HTML, CSS, and JIRA ticket systems is required.
- Experience: 4-6 years of work experience in customer support is preferred.
- Remote Work: Enjoy 100% remote work flexibility.
- Employment Contract: We offer a permanent employment contract.
- Holidays: Enjoy 28 days of holiday leave plus Christmas and New Year's Eve.
- Professional Development: Opportunities for growth and development are available.
We value teamwork, transparency, and honest feedback. Our flat hierarchies and continuous learning environment make us an attractive employer for those who want to grow professionally.
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