Customer Support Specialist with Technical Expertise
4 days ago
We are seeking a highly skilled Service Desk Analyst to join our team at WIPRO IT SERVICES POLAND Sp. z o.o.
About the RoleAs a Service Desk Analyst, you will be the primary point of contact for internal stakeholders, providing timely and effective technical support to resolve their issues.
Key Responsibilities- Provide level 1 and level 2 technical support for software and hardware issues in a Windows, macOS, and Linux environment
- Troubleshoot and resolve complex technical issues using knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP) and experience with Active Directory, Office 365, and remote desktop tools
- Collaborate with IT teams to ensure seamless resolution of technical issues and provide excellent customer service to internal stakeholders
- At least 6 months to 2 years of experience in a service desk or technical support role
- B2 level Polish language proficiency
- B2 level English language proficiency
- Strong troubleshooting skills and knowledge of ITIL framework and ITSM tools (e.g., ServiceNow, Jira, Remedy)
This is a full-time position that involves working Monday to Friday, 7:00 am to 5:00 pm, including a one-hour break. The work arrangement is flexible, allowing for a combination of remote and office work from our Gdańsk location.
Benefits- Competitive salary package
- Sport subscription
- Private healthcare
- Free coffee
- Startup atmosphere
- Modern office
- No dress code
- Free snacks
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